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Petr C.
Petr C.
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The problem with uploading content  en

Auteur : Petr C.
Visité 145, Followers 1, Partagé 0  

Hello, I have a problem and need advice.
I have a new web hosting and after setting the credentials I can not upload data in step 5 "to send to the Internet"
I need advice where might be wrong?
I have one site recepty-raw.cz there and everything is fine.
So I do not know where the problem may be.
Thank you for your advice and have a nice day.

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11 RéPONSES
Incomedia
Claudio D.
Incomedia

Hello Petr,

Which exact error you receive during the upload procedure?

Is all the data you entered correct according to the new webhosting?

Can you send me the screenshot of the settings?

Many thanks!

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Posté le de Claudio D.
Petr C.
Petr C.
User
Auteur

Hello, thank you for the quick response.
Sending 2x photo settings and errors.

Data for the settings are correct.
Bug reports that you can not create a folder.

Thank you for your help and have a nice day.

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Posté le de Petr C.
Petr C.
Petr C.
User
Auteur

foto 2

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Posté le de Petr C.
Incomedia
Claudio D.
Incomedia

Hello Petr,

Thank you for the screenshot. It seems correct. Please send me in this case the project file so I can verify why this happens. You can use the function on http://www.wetransfer.com to generate a link and then write it here so I can download it.

Many thanks!

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Posté le de Claudio D.
Incomedia
Claudio D.
Incomedia

Hello Petr,

I need the IWZIP project file created with the function in step 5 "Export the project". Can you please send me the project file?

Many thanks!

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Posté le de Claudio D.
Incomedia
Claudio D.
Incomedia

Hello Petr,

I tested the export and it works correctly. Did you export it in the correct folder of the hosting (www)?

Try to open the www folder and then export it in this folder.

Many thanks!

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Posté le de Claudio D.
Petr C.
Petr C.
User
Auteur

Hello and thank you for the advice. I opened the folder www and data already recorded and everything works.
I have to leave this setup, everything will be fine?
At my second site recepty-raw.cz loading data into the folder /
What is the difference in these folders?
Thank you very much for a brief explanation and have a nice day

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Posté le de Petr C.
Incomedia
Claudio D.
Incomedia

Hello Petr,

The folder which you need to use has to tell you the hosting since it changes on every hosting. Generally if there is a www or htdocs folder the website content goes in this folder.

For the second site if it is the same hosting probably you need to use also the www folder but if it's a different hosting ask directly the hosting support since they can tell you which is the correct folder to use on their hosting.

Many thanks!

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Posté le de Claudio D.
Petr C.
Petr C.
User
Auteur

Thank you for answers and have a nice day.

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Posté le de Petr C.