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Jens P.
Jens P.
User

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Auteur : Jens P.
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Hello

Suddenly the program doesn't receive the text I'm writing in the text box. I can write a text, save it, but when I want to see a preview, there is no text??

I have been working with X5 for many years so this is a mystery to me. Please help me.

Best wishes,

Jens Peder

Posté le
26 RéPONSES
Esahc ..
Esahc ..
Moderator

Jens, a number of users appear to be having a similar issue and no-one has been able to identify the cause yet. One user overcame his problems by uninstalling all optional objects. Do you have any/many that could be uninstalled? I am also aware of issues when users have too many fonts installed, could this be an issue?

Some have overcome the issue by exporting the project and then importing the project.

Hopefully you will have some success and report back here.

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Posté le de Esahc ..
Jens P.
Jens P.
User
Auteur

Hello

I don't have many optional objects or fonts, but I have tried to reduce them anyway. It does not solve the problem! I think this is very serious and I hope you will find out what has happened as I'm not the only one with this problem as you say. I cannot continue to work with X5 in this way. How can we tell the responsibles about this??

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Posté le de Jens P.
Incomedia
Elisa B.
Incomedia

Hello Jens, 

I am very sorry to hear about this inconvenience. 

In order to help you find a solution, I need some information to better understand your case:

  • Could you please send me screen shots of what happens?
  • The text added in the Text Obect is copied and pasted from an editor or directly written there?
  • Does the visualisation problem only occur in the preview? Does it load correctly? What about the online visualisation and the preview one of diffrent browsers ?
  • Have you already tried to press ctrl+f5/preview?
  • Also, when coming back to the Object, do you find the text there? Can you try with another project, to very if this only happens with this particular project? 

If it only happen with one project, I kindly ask you how big it is and how many pages does it have. 

Thank you for the information. Kind regards.

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Posté le de Elisa B.
Jens P.
Jens P.
User
Auteur

Hello Elisa

I will try to give you some information

  • I send you a screen shot with text and a preview without the text that only shows the title of the page
  • I have written and pasted, same result
  • I have used several browsers and ctrl+f5 too, same result : no text
  • When I save the object and go back, the text is gone
  • The same thing happens in all my projects, small ones with only a few pages and big ones with many pages

Hope this information will help you to solve my problem.

Best wishes,

Jens Peder

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Posté le de Jens P.
Esahc ..
Esahc ..
Moderator

Good luck Jens, at least they are listening. I am sure Elisa will offer any advise available  :-}

I will mark you post as followed and only comment if I think I can help. Enjoy the ride.

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Posté le de Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Jens,

Which Windows version are you using?

Did you change anything reently in the computer before this issue started?

As example like installing updates or new programs.

Many thanks!

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Posté le de Claudio D.
Jens P.
Jens P.
User
Auteur

Hello Claudio

I'm using windows10 and I have not installed any new programs recently. Updated ITunes, that's all.

Best wishes,

jens Peder

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Posté le de Jens P.
Esahc ..
Esahc ..
Moderator

Jens - have you tried v13.0.4.25 ?

They claim to have improved project saving & opening - good luck!!

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Posté le de Esahc ..
Jens P.
Jens P.
User
Auteur

Hello

Yes I have tried and hoped it helps, but unfortunately it still doesn't work!

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Posté le de Jens P.
Esahc ..
Esahc ..
Moderator

Jens, since this is happening in multiple projects, you could create a new user and transfer (import) your project/s to see if this resolves the issue?

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Posté le de Esahc ..
Jens P.
Jens P.
User
Auteur

What do you mean by creating a new user? I have tried on another computer, but the problem is the same.

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Posté le de Jens P.
Incomedia
Claudio D.
Incomedia

Hello Jens,

Esahc means to create a new user in windows. You can try to create a new user in windows and then to login in this user and test the program to check if so it works correctly.

I would also suggest you to try to repair the .NET Frameworks by follwing these steps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Many thanks!

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Posté le de Claudio D.
Jens P.
Jens P.
User
Auteur

Hello Claudio

I have tried the things you propose but the problem is trhe same. But if I reinstall the program it works with the first object I try to put in a new page. But only the forst time, then it's the old problem again. That goes for text and for picture.

Best wishes,

Jens Peder

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Posté le de Jens P.
Incomedia
Claudio D.
Incomedia

Hello Jens,

Does these projects have the responsive functionality active?

If you use the responsive then try to change the value of one of the breakpoints then open the preview and then set it back to the original value and test if  then it appears correctly.

Many thanks!

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Posté le de Claudio D.
Jens P.
Jens P.
User
Auteur

Hello Claudio

No, I'm not using the responsive fuctionality.But perhaps I should try that??

Best wishes,

Jens Peder

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Posté le de Jens P.
Incomedia
Claudio D.
Incomedia

Hello Jens,

Yes pleas try to activate it or at least try to change the width of the project in step 2 Resolutions and Responsive Design and then open the preview and then set the previous width to see if this helps.

Many thanks!

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Posté le de Claudio D.
Jens P.
Jens P.
User
Auteur

Hello again

I have tried all kind of things with the responsive design, but it does not help. The only thing that helps is to reinstall the program, then I can write in it. But when I have closed it and open it again I have the old problem, I can only create a new page, but cannot put text or pictures in it. It disappears when I take a preview or save the page.

Best wishes,

Jens Peder

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Posté le de Jens P.
Incomedia
Claudio D.
Incomedia

Hello Jens,

In this case please try to uninstall the Visual C++ 2010, 2012 and 2013 Libraries from Control Panel > Programs and Features and then reinstall the program WebSite X5 which will install these libraries automatically.

Once done test it again if so it works.

Many thanks!

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Posté le de Claudio D.
Jens P.
Jens P.
User
Auteur

Hello Claudio

I'm really sorry to say that even if I have uninstalled the Visual libraries and reinstalled X5. It works until I close and open again!

Do you have any other ideas ?

Best wishes,

jens Peder

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Posté le de Jens P.
Esahc ..
Esahc ..
Moderator

Jens, I must congratulate you on your persistance.

I looked back at your 3rd post with the screen captures and I note that I cannot reproduce your screen shot of the text object. You do not appear to have a font or point size selected. If you select the text then select a simple font like Arial at 12pt does it appear in the preview? I have attached a screen shot of my text box.

Other questions:-

How is your WX5 configured? By default the projects are saved in the local users documents directory on drive C: Do you have a standard setup or are you perhaps running the project off a second HD or perhaps even a USB drive?

You say you have the same issue even on a second PC, did you import from iwzip or simply copy the project.

And have you created a new test project - if so did the problem immediately re-appear?

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Posté le de Esahc ..
Esahc ..
Esahc ..
Moderator

Jens - apologies, the attached image on the previous post is the wrong one. please see the attachment with this post.

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Posté le de Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Jens,

Can you please try to disable the fonts installed on your computer by leaving only the windows system fonts to see if then it works correctly?

did you add web fonts in WebSite X5 in the preferences?

If yes pleasee try to remove them and test it again.

Many thanks!

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Posté le de Claudio D.
Robin Struik
Robin Struik
User

Is the problem solved. I have the same problem. 

Everything tried. Nothing solves the problem.

Get mad of it.

Greetings Robin

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Posté le de Robin Struik
Jens P.
Jens P.
User
Auteur

Hello

After updating the problem seems to have disappeared, but I'm not quite sure, as from time to time it appears again. I will continue to try on my differents sites and will tell you how it goes.

Best wishes,

jens Peder

ps. I undertstand you get mad, I almost threw my pc out of the window

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Posté le de Jens P.
Jens P.
Jens P.
User
Auteur

Hello Robin

The troubles seem to be over after I updated to the newest version. You should try that too. The only thing that bothers me is that I could not find out what was wrong as I tried to do all the things that I was suggested to do. Hope I'll never in that situation again.

Good luck to you and best wishes,

Jens Peder

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Posté le de Jens P.