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Richard H.
Richard H.
User

PC and laptop crash after upload (since the last update)  en

Auteur : Richard H.
Visité 1368, Followers 1, Partagé 0  

since the last update I have several issues,

My weborder come double, with me and the customer...they just order once , but get 2 confirmationmails with 2 diffrent ordernumber. 

but my biggest issue is that fter each upload  the program stops after the export to internet, and then I need to close the software with the Windows task manager.

I changed computers  changed the Wifi to direct cabling

Windows 10  my website www.green-forest.nl 

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Richard H.
Richard H.
User
Auteur

Anybody can help

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Posté le de Richard H.
Incomedia
Claudio D.
Incomedia

Hello Richard,

Try please to change email script type in step 1 - Advanced - data management and then make a complete export online to test if then it works.

If you make a test order online does the same happens also to you?

About the export issue try please to export all the projects as IWZIP file and then uninstall the program and repair the .NET Frameworks by following these steps:

To repair the .NET Frameworks 3.5 and 4 you need as first to use following cleanup tool to remove .NET 4:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
Once done go to Control Panel then choose Programs and Features and then click on Turn Windows features on or off. Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1
This procedure can take some time to deactivate and activate .NET 3.5.1 and once done reinstall .NET 4 after downloading it from following link:
http://www.microsoft.com/en-us/download/details.aspx?id=17718

Once  done download the program from your profile under the "Downloads" section and install it.

After the installation import again the projects in the program and test the export online.

Many thanks!

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Posté le de Claudio D.