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Oddmund Frantzen
Oddmund Frantzen
User

WebsiteX5 ver.12 does not start anymore.  en

Auteur : Oddmund Frantzen
Visité 2552, Followers 1, Partagé 0  

WebsiteX5 ver.12 does not start anymore.
Have tried everything!
Have uninstalled and reinstalled the program, but it did not help.
After Win 10 came, there have always been problems with something, and now there is a problem with WebsiteX5.
Anyone who can help ...?

Posté le
13 RéPONSES
Esahc ..
Esahc ..
Moderator

Oddmund, do you receive any error messages when WX5 fails to start, if so, please provide details or screen shot.

If not, you may be able to help us in finding the problem if you can look in the Windows event log and provide details of the error when WX5 is executed.

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Posté le de Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Oddmund, 

thank you for your message. 

I am sorry to hear that, could you please send me screen shots to show me what happens? The more details you give, the better. 

Thank you in advance. Kind regards.

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Posté le de Elisa B.
Oddmund Frantzen
Oddmund Frantzen
User
Auteur

Would like to send screenshots, but there is no error message.
There is nothing on the screen.
Adds copies from event log.
Hope they can tell what's wrong ...

From event log below,

Loggnavn: Application
Kilde: Application Error
Dato: 29.05.2017 15:01:44
Hendelses-ID: 1000
Oppgavekategori:(100)
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Programnavn med feil: imRegister.exe, versjon: 5.0.0.6, tidsangivelse: 0x582c4026
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.15063.296, tidsangivelse: 0xa0527b0c
Unntakskode: 0xe0434352
Feilforskyvning: 0x0000000000069e08
Feil prosess-ID: 0xb74
Feil starttid for program: 0x01d2d87bb8c5fc5a
Feil programbane: C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe
Feil modulbane: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-ID: f0d137e9-7cd4-4fa0-9cc0-c14258f4e137
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:
Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-29T13:01:44.874311900Z" />
<EventRecordID>12048</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>imRegister.exe</Data>
<Data>5.0.0.6</Data>
<Data>582c4026</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.15063.296</Data>
<Data>a0527b0c</Data>
<Data>e0434352</Data>
<Data>0000000000069e08</Data>
<Data>b74</Data>
<Data>01d2d87bb8c5fc5a</Data>
<Data>C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>f0d137e9-7cd4-4fa0-9cc0-c14258f4e137</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

------------------------------------------

Loggnavn: Application
Kilde: Application Error
Dato: 29.05.2017 15:01:44
Hendelses-ID: 1000
Oppgavekategori:(100)
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Programnavn med feil: imRegister.exe, versjon: 5.0.0.6, tidsangivelse: 0x582c4026
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.15063.296, tidsangivelse: 0xa0527b0c
Unntakskode: 0xe0434352
Feilforskyvning: 0x0000000000069e08
Feil prosess-ID: 0xb74
Feil starttid for program: 0x01d2d87bb8c5fc5a
Feil programbane: C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe
Feil modulbane: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-ID: f0d137e9-7cd4-4fa0-9cc0-c14258f4e137
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:
Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-29T13:01:44.874311900Z" />
<EventRecordID>12048</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>imRegister.exe</Data>
<Data>5.0.0.6</Data>
<Data>582c4026</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.15063.296</Data>
<Data>a0527b0c</Data>
<Data>e0434352</Data>
<Data>0000000000069e08</Data>
<Data>b74</Data>
<Data>01d2d87bb8c5fc5a</Data>
<Data>C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>f0d137e9-7cd4-4fa0-9cc0-c14258f4e137</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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Posté le de Oddmund Frantzen
Incomedia
Claudio D.
Incomedia

Hello Oddmund Frantzen,

Please try to follow these steps to repair the .NET Frameworks:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Once done check also all the drivers installed in Windows are updated since this error message generally depends on drivers or windows component which are no longer working correctly.

After done these steps try to start the program again.

Please keep me updated.

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Posté le de Claudio D.
Oddmund Frantzen
Oddmund Frantzen
User
Auteur

No changes.
I do not have the option to enter the license code either after I reinstall the program.
There is nothing on the screen.

From Event Log

Loggnavn: Application
Kilde: Application Error
Dato: 31.05.2017 11:54:26
Hendelses-ID: 1000
Oppgavekategori:(100)
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Programnavn med feil: imRegister.exe, versjon: 5.0.0.6, tidsangivelse: 0x582c4026
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.15063.296, tidsangivelse: 0xa0527b0c
Unntakskode: 0xe0434352
Feilforskyvning: 0x0000000000069e08
Feil prosess-ID: 0xc74
Feil starttid for program: 0x01d2d9f3e1f6c060
Feil programbane: C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe
Feil modulbane: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-ID: e82c3958-baf1-4475-8d51-a748c2c62d22
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:
Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-31T09:54:26.701358600Z" />
<EventRecordID>12603</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>imRegister.exe</Data>
<Data>5.0.0.6</Data>
<Data>582c4026</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.15063.296</Data>
<Data>a0527b0c</Data>
<Data>e0434352</Data>
<Data>0000000000069e08</Data>
<Data>c74</Data>
<Data>01d2d9f3e1f6c060</Data>
<Data>C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>e82c3958-baf1-4475-8d51-a748c2c62d22</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

-------------------------------------

Loggnavn: Application
Kilde: Application Hang
Dato: 31.05.2017 11:55:31
Hendelses-ID: 1002
Oppgavekategori:(101)
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Programmet mmc.exe versjon 10.0.15063.0 sluttet å samhandle med Windows og ble lukket. Hvis du vil se om det finnes mer informasjon tilgjengelig om problemet, åpner du problemloggen i kontrollpanelet for Sikkerhet og vedlikehold.
Prosess-ID: 4370
Starttidspunkt: 01d2d9f3f628bb14
Avslutningstidspunkt: 21
Programbane: C:\Windows\System32\mmc.exe
Rapport-ID: 224a0d63-7221-4af7-a8eb-b2d59a690442
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:

Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-05-31T09:55:31.388665000Z" />
<EventRecordID>12605</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>mmc.exe</Data>
<Data>10.0.15063.0</Data>
<Data>4370</Data>
<Data>01d2d9f3f628bb14</Data>
<Data>21</Data>
<Data>C:\Windows\System32\mmc.exe</Data>
<Data>224a0d63-7221-4af7-a8eb-b2d59a690442</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>430072006F00730073002D007400680072006500610064000000430072006F00730073002D00700072006F00630065007300730000000000</Binary>
</EventData>
</Event>

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Posté le de Oddmund Frantzen
Incomedia
Claudio D.
Incomedia

Hello Oddmun,

Thank you for the log. Now it seems the error changed and it seems to be caused by mmc.exe which seems to depend on the installed antivirus/firewall. Try please to check if the installed antivirus/firewall is updated and in case proceed to update it and test it again.

If this should not help, disconnect the computer from internet and disable temporarily the antivirus/firewall and then test the program again.

Many thanks!

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Posté le de Claudio D.
Oddmund Frantzen
Oddmund Frantzen
User
Auteur

Have completed this.

"Try please to check if the installed antivirus/firewall is updated and in case proceed to update it and test it again.

If this should not help, disconnect the computer from internet and disable temporarily the antivirus/firewall and then test the program again."

And,
Uninstalled the antivirus program.
Disable all firewalls.

However, there was no help in this.

There was an update for windows 10 today.
After it was installed, it did not get any better, same again, nothing on the screen.

From Event log after what is described above

Loggnavn: Application
Kilde: .NET Runtime
Dato: 02.06.2017 11:49:38
Hendelses-ID: 1026
Oppgavekategori:Ingen
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Application: imRegister.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
at A.YD.A(System.Object)
at A.D.C()
at A.D..ctor(A.EB, System.String, Boolean, A)
at A.Q..ctor(System.String[], A.EB)
at A.W.A(System.String[])


Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-02T09:49:38.971860000Z" />
<EventRecordID>14792</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>Application: imRegister.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext()
at A.YD.A(System.Object)
at A.D.C()
at A.D..ctor(A.EB, System.String, Boolean, A)
at A.Q..ctor(System.String[], A.EB)
at A.W.A(System.String[])

</Data>
</EventData>
</Event>

---------------------------------------------------------------------------------------------------------------------------------

Loggnavn: Application
Kilde: Application Error
Dato: 02.06.2017 11:49:39
Hendelses-ID: 1000
Oppgavekategori:(100)
Nivå: Feil
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Programnavn med feil: imRegister.exe, versjon: 5.0.0.6, tidsangivelse: 0x582c4026
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.15063.296, tidsangivelse: 0xa0527b0c
Unntakskode: 0xe0434352
Feilforskyvning: 0x0000000000069e08
Feil prosess-ID: 0x860
Feil starttid for program: 0x01d2db858cc5a45a
Feil programbane: C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe
Feil modulbane: C:\WINDOWS\System32\KERNELBASE.dll
Rapport-ID: d40c2ed6-f50c-4809-9702-1cd96926f9b5
Fullstendig navn på feilpakke:
Relativ program-ID for feilpakke:
Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-02T09:49:39.018738000Z" />
<EventRecordID>14793</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>imRegister.exe</Data>
<Data>5.0.0.6</Data>
<Data>582c4026</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.15063.296</Data>
<Data>a0527b0c</Data>
<Data>e0434352</Data>
<Data>0000000000069e08</Data>
<Data>860</Data>
<Data>01d2db858cc5a45a</Data>
<Data>C:\Program Files (x86)\WebSite X5 v12 - Evolution\imRegister.exe</Data>
<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
<Data>d40c2ed6-f50c-4809-9702-1cd96926f9b5</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

-------------------------------------------------------------------------------------------------------------------------------------

Loggnavn: Application
Kilde: Windows Error Reporting
Dato: 02.06.2017 11:49:39
Hendelses-ID: 1001
Oppgavekategori:Ingen
Nivå: Informasjon
Nøkkelord: Klassisk
Bruker: I/T
Datamaskin: user-TOSH
Beskrivelse:
Feil-bucket , type 0
Hendelsesnavn: CLR20r3
Svar: Ikke tilgjengelig
Cab-ID: 0

Problemsignatur:
P1: imRegister.exe
P2: 5.0.0.6
P3: 582c4026
P4: System.Management
P5: 4.7.2096.0
P6: 58fa3856
P7: 8c
P8: 3f
P9: System.Management.Management
P10:

Vedlagte filer:

Disse filene er kanskje tilgjengelige her:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_imRegister.exe_2871f1e936dcf02425545451e8b0235a651e8820_9786c6a7_165c550b

Analysesymbol:
Leter etter løsning en gang til: 0
Rapport-ID: d40c2ed6-f50c-4809-9702-1cd96926f9b5
Rapportstatus: 6
Hashet bucket:
Hendelses-XML-fil:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-06-02T09:49:39.518760700Z" />
<EventRecordID>14794</EventRecordID>
<Channel>Application</Channel>
<Computer>user-TOSH</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Ikke tilgjengelig</Data>
<Data>0</Data>
<Data>imRegister.exe</Data>
<Data>5.0.0.6</Data>
<Data>582c4026</Data>
<Data>System.Management</Data>
<Data>4.7.2096.0</Data>
<Data>58fa3856</Data>
<Data>8c</Data>
<Data>3f</Data>
<Data>System.Management.Management</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_imRegister.exe_2871f1e936dcf02425545451e8b0235a651e8820_9786c6a7_165c550b</Data>
<Data>
</Data>
<Data>0</Data>
<Data>d40c2ed6-f50c-4809-9702-1cd96926f9b5</Data>
<Data>6</Data>
<Data>
</Data>
</EventData>
</Event>

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Posté le de Oddmund Frantzen
Esahc ..
Esahc ..
Moderator

Oddmund, since your problems persist, and while you are waiting for Claudio to cast an eye over your log, have you tried selective startup - disabling all background apps?

https://customer.real.com/hc/en-us/articles/204***ose-programs-running-in-the-background-in-Windows

If it is a program that is causing the conflict you may be able to isolate it.

The above URL seems to get masked when I paste it, this is a screen shot so you can fill in the ***

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Posté le de Esahc ..
Incomedia
Claudio D.
Incomedia

Hello Oddmund,

Please try the suggestion Esahc wrote you and let me know the results since also without firewall / antivirus the windows component kernelbase.dll seems still to not work correctly.

Many thanks!

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Posté le de Claudio D.
Oddmund Frantzen
Oddmund Frantzen
User
Auteur

Have tried all the suggestions, but it does not help.

Kernelbase.dll....? How can I fix it?

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Posté le de Oddmund Frantzen
Incomedia
Claudio D.
Incomedia

Hello Oddmund,

A solution would be to restore windows to a previous point where it was all working correctly.

Before this try to create a new user in windows and then login in this user and test if there the program works correctly.

Please keep me updated.

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Posté le de Claudio D.
Oddmund Frantzen
Oddmund Frantzen
User
Auteur

Suggestion to create new user, not for any help.

Windows 10 has an annoying ability to reset how much space is used to save recovery times.
And when they are needed, they are gone.

Still, I have not lost any of my data files because they are not on the computer.

I am now afraid that I need to reinstall Windows 10 + all other tools that work absolutely excellent right now, but unfortunately, with the exception of websitex5 ver.12

Last date I know for sure that websitex5 worked without mistake, was on March 3rd.

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Posté le de Oddmund Frantzen
Incomedia
Claudio D.
Incomedia

Hello Oddmund,

You can also try to disable all the programs starting in background in windows and then reboot and test if so it works.

If the program starts correctly probably one of the other programs which are loaded during the  boot  are causing the issue and needs to be repaired.

Many thanks!

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Posté le de Claudio D.