WebSite X5Help Center

 
Phat K.
Phat K.
User

Sometimes some Image Objects disappears from the Preview  en

Auteur : Phat K.
Visité 1691, Followers 1, Partagé 0  

Hello,

The Evolution 15 had less bugs than Evolution 10 but now it happens again when sometimes have to preview, some images disappear.

How to do to preview correctly ?

Do we have to clear cache ? If yes, how to clear it ?

Please have a look to the screenshot.

Kind regards,

Posté le
4 RéPONSES
Phat K.
Phat K.
User
Auteur

Sometimes they disappear, sometimes it's an error like this.

Lire plus
Posté le de Phat K.
Incomedia
Stefano G.
Incomedia

Hi Phat.

This can sometimes be caused by the fact that images were uploaded which are very big in size.

We're talking several megabytes in size. Should this be the case, please try to reduce them in size and upload them again

How big are the images you're trying to use? Can you confirm that they might be not optimized for the internet? This is most often the reason for this kind of problem.

Let me know

Stefano

Lire plus
Posté le de Stefano G.
Phat K.
Phat K.
User
Auteur

Dear Stefano,

I optimize my images to be 490x390px so the sizes can vary between 100kb to 180kb.

And other photos are all sized to 580px wide, so the size can be up to 200kb.

In fact, I am IT, so I know how to optimize the photos.

Kind regards,

Lire plus
Posté le de Phat K.
Incomedia
Stefano G.
Incomedia

Hi Phat.

Would it be possible to have a link to follow in order to test the result of the website directly online? This could help debugging the issue.

Also, are all the images that return this issue in gif format, or does it happen with others too?

Let me know

Stefano

Lire plus
Posté le de Stefano G.