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Eric V.
Eric V.
User

Crashing when importing  en

Auteur : Eric V.
Visité 405, Followers 1, Partagé 0  

Hi,

I'm using version 17.0.4 right now and every time I'm opening the search window to import a pic or something the software crashes.

Posté le
6 RéPONSES - 1 UTILES - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Eric

Please go to your profile (top right this screen) and select download to download v17.0.6 and install it (if you need your license it is available there too).

If you are still having issues after the new version installs, please advise.

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Posté le de Esahc ..
Eric V.
Eric V.
User
Auteur

Hi Guys, I have the same problem again with version 17.0.11 (64bit)

When I open a window to import something Website X5 Evolution crashes and sloses.

Thanks

Eric

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Posté le de Eric V.
Esahc ..
Esahc ..
Moderator

Eric, since a full install fixed the issue last time, have you tried a clean install of v17.0.11 as downloaded from your profile again?

Is there any chance that the issue might be your hardware (eg you could check the HD by opening a cmd prompt as administrator and type chkdsk c: /r)?

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Posté le de Esahc ..
Eric V.
Eric V.
User
Auteur

Everybody thanks for the help, I find out it's Windows who causes the problem.

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Posté le de Eric V.
Esahc ..
Esahc ..
Moderator

Eric, in case this helps others, in what way did windows cause the problem ??

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Posté le de Esahc ..
Eric V.
Eric V.
User
Auteur

Sorry for this late answer, the problem is that from the moment windows opens the selection window where you can select the file, it doesn't react anymore and crashes that programm.

I had the same problem with some other software.

Because I'm also a beta tester for Microsoft on a other computer I send this also to them.

Microsoft has solved that problem with one of there updates.

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Posté le de Eric V.