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Jaroslav C.
Jaroslav C.
User

My licensed templates are gone  en

Auteur : Jaroslav C.
Visité 335, Followers 1, Partagé 0  

Hello,

I bought two graphic templates but i cant use them for now after new update. They are avaible in the shop but only to buy again....

Pls Help

Posté le
11 RéPONSES - 1 UTILES
Andre E
Andre E
Moderator

check your credits used (top right next to your name pulldown -> credits -> credits used.

If you find the template there you can download it without being charged.

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Posté le de Andre E
Andrzej K.
Andrzej K.
User
Meilleur utilisateur du mois PL

Andre E, you have outdated information - incomedia changed profile system and now there is no possibility for download your bought templates from your profile - only in programm directly...

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Posté le de Andrzej K.
Andre E
Andre E
Moderator

ok, that good be. 

That would not be nice. you don't have them in the older project files so you can export them?

Else Incomedia needs to check this and see if they can do something for you.

I know that new full templates are to be used for 1 project, but older ones should be re usable I hope this did not change also. If it did it would not be good.

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Posté le de Andre E
Andrzej K.
Andrzej K.
User
Meilleur utilisateur du mois PL

"I know that new full templates are to be used for 1 project" - could you explain more? It means old ones could be used many times and the new ones only one time? Which ones are new ones?

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Posté le de Andrzej K.
Andrzej K.
Andrzej K.
User
Meilleur utilisateur du mois PL

Andre E. - put this post for attention of incomedia because it looks as cheaper graphic templates dissapeared but users had paid for them by their credits do it they play that game incomedia should give back credits to all buyers of graphic templates.

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Posté le de Andrzej K.
Andre E
Andre E
Moderator

I could, but please read the info in the link below.

If this does not help I will set it for Incomedia to respond, still I have not seen a reaction from the starter Jaroslav C.

https://helpcenter.websitex5.com/fr/post/209916

Thanks,

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Posté le de Andre E
Andrzej K.
Andrzej K.
User
Meilleur utilisateur du mois PL

Andre E. - ok, everything clear - it is not fair in fact but I think it is because of technical reasons.

Jaroslav C. - so you need to open them in version 17, export to iwzip files and then import in the newest version of programm.

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Posté le de Andrzej K.
Incomedia
Elisa B.
Incomedia

Hi Jaroslav, 

could you please report the templates you are referring to, so I can check what happened? Have you updated the template list on the "Licensed" section of the Template Selection window.

I also would like to stress the fact that it is possible to use the same template for more than one project. 

Thank you, I'm looking forward to hearing from you. Kind regards.

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Posté le de Elisa B.
Andre E
Andre E
Moderator

That's good news Elisa, I thought some are only to be used once or for a specific project, anyway good to know.

Here is some info for templates if needed:

https://market.websitex5.com/en/faq#templates

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Posté le de Andre E
Andrzej K.
Andrzej K.
User
Meilleur utilisateur du mois PL

Andre E. - I have read and new doubts:

"How many websites can I create with one template?

The WebSite X5 templates that can be freely downloaded don't have any particular limits on use. You can use them for all the websites you want, including those you create for other people."

So what about paid templates and their terms of use? There is nothing.

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Posté le de Andrzej K.
Andre E
Andre E
Moderator

Hello Andrzej,

First of all i am not from Incomedia, i am just a user like you, only i help moderate the helpdesk here.

Elisa was kind enough to answer already;

Elisa B.
I also would like to stress the fact that it is possible to use the same template for more than one project. 

So I hope this with the other links should help you out. Again you can use templates for other project as stated by Elisa from Incomedia.

Just try it and see, if it does not work get back to this post or create a new one.

Thanks,

BR Andre

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Posté le de Andre E