WebSite X5Help Center

 
Veronica B.
Veronica B.
User

School website exported, new info showing in preview but not on the website itself  en

Auteur : Veronica B.
Visité 1484, Followers 1, Partagé 0  

Hello,

Our school website is not updating even though I have exported several times. It shows up in the Preview as updated but not on our website. Thank you

Posté le
3 RéPONSES - 1 UTILES
Paul M.
Paul M.
Moderator

Hello Veronica,

The two most likely reasons for this:

1. Check that you clear your browser cache before testing.  Hold down the CTRL key whilst pressing the F5 key which will reload the page from scratch without using cached (i.e. old) data  -  alternatively test in an inPrivate or incognito browser window

2.  Make sure that you are uploading to the correct destination folder on the server in Step 5

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

Lire plus
Posté le de Paul M.
Veronica B.
Veronica B.
User
Auteur

Dear Paul,

Step 1 did not solve the problem.  I am uploading to the folder public_html (this is the folder used for all previous exports).  Problem persists - when viewing the website in 'preview mode' the new version appears.  When viewing the live website online (regardless of PC / mobile device used), the old / previous version persists.

Regards,

Veronica

Lire plus
Posté le de Veronica B.
Paul M.
Paul M.
Moderator

Hello again Veronica,

Could you provide a link to the exact page in question, please?  That would be very helpful, thanks.

Lire plus
Posté le de Paul M.