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Fabio P.
Fabio P.
User

Sharing button - the counter has been reset to zero  en

Auteur : Fabio P.
Visité 87, Followers 1, Partagé 0  

Hello to all Website X5 community,

I have noticed that after updating to the new version 2021.1 and uploading the website https://www.nightskylanterns.co.uk/ the numbers next to the sharing button of every webpage has been reset to zero.

E.g. the hopepage had more than 270 share but now the number is zero (0) and the "Contact Us page was share more than 150 time but now shows 0

Is it possible to reinstate? where are this date stored? 

i would appreciate any suggestion.

many thanks

Fabio

Posté le
3 RéPONSES - 1 UTILES
Andre E
Andre E
Moderator
Meilleur utilisateur du mois EN

hello Fabio,

Can you eleborate?

What's a sharing button? I don't know a function like this...
Could you make a prtscrn and tell me what you mean? Is it a website x5 function? Where is that button? i don't see any button with a zero on your site....

sorry! THX!

Does a full upload help? Then refresh page with F5 and check.....

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Posté le de Andre E
Fabio P.
Fabio P.
User
Auteur

Hello Andre,

thank you for your reply.

the sharing button i ment the "addthis" function. 

The Pic above is a screenshot of the "Contact Us" page. Next to the icons of facebook, twitter, etc. there was a number 156 but now is 0.

Also the homepage, https://www.nightskylanterns.co.uk/ has kept the number 273, however i noticed that if I click on the logo "NIGHT SKY LANTERNS" it opens the following link https://www.nightskylanterns.co.uk/index.html and the number is 0 but it was 36

i hope this makes sense

Many thanks

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Posté le de Fabio P.
Andre E
Andre E
Moderator
Meilleur utilisateur du mois EN

ok, that;s why i don't see them, i don't like trackers, i block them and they are not shown.

Anyway i will try to  see later on if i can help you further.

Check in the meantime if the name in the add this object has not changed!

Else i need to ask Incomedia, the counter numbers are set on an external website.

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Posté le de Andre E