WebSite X5Help Center

 
Raoul R.
Raoul R.
User

Contact Form, We do not any receive messages  en

Auteur : Raoul R.
Visité 1387, Followers 1, Partagé 0  

when i send a message via contact form the sender receives the confirmation, that the message is send, but the organization does not receive any. In other words, the sender is in the believe that he will be contacted, but the company is unaware that the request was send.

https://www.scholtz.amsterdam/contact.php

message gets delivered in spam box

Posté le
7 RéPONSES - 1 UTILES
Daniel W.
Daniel W.
User
Meilleur utilisateur du mois EN

In whose spam folder, your own or that of the sender?

Lire plus
Posté le de Daniel W.
Jan Van Den Berg
Jan Van Den Berg
User

Hoi Raoul,

Ik heb je contact formulier ingevuld.... na een halve minuut verscheen ik op je homepage.
Ikhebgeenbevestigingvandemailgekregen.
( Beter  even  automatichantwwordtegevenzodatikweetdatdemailisaangekomen).

Maar tot nu ...niets...

Succes

Jan

Katwijk zh

Lire plus
Posté le de Jan Van Den Berg
Franz-Josef H.
Franz-Josef H.
Moderator

If you click on the "Parameters" button in step 5, "Export the website to the Internet" and select the "Email" area, what email address is there? A valid address of your domain must be entered here.

Lire plus
Posté le de Franz-Josef H.
Jan Van Den Berg
Jan Van Den Berg
User

Hoi Raoul,

Na ruim een uur en 10 minuten bevestiging ontvangen voor informatieverzoek.

Lire plus
Posté le de Jan Van Den Berg
Raoul R.
Raoul R.
User
Auteur

dag jan, dank voor de test. die zit niet eens in de spam

So dear Incomedia, my test worked, jan van den berg test did not land in Inbox or Spam-box. That worries me.

Lire plus
Posté le de Raoul R.
Raoul R.
Raoul R.
User
Auteur
Franz-Josef H.
If you click on the "Parameters" button in step 5, "Export the website to the Internet" and select the "Email" area, what email address is there? A valid address of your domain must be entered here.

the correct email address, as said it works one moment, or with one requester, with or at the other it doesn't. 

Lire plus
Posté le de Raoul R.
Incomedia
Stefano G.
Incomedia

Hello Raoul

I apologize but I am not fully sure I understand.

The customer always receives the email correctly, yes?

But the website's administrator doesn't. He gets it in the spam instead?

What email are you using to send the email? And what is the email of the administrator? Any email you write should be invisible to other users but I will see it

I remain available here.

Stefano

Lire plus
Posté le de Stefano G.