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Sipke K.
Sipke K.
User

Problems with shopping card  nl

Auteur : Sipke K.
Visité 863, Followers 2, Partagé 0  

Hello,   Recently my Web hosting has switched to PHP 8.0 I am using website x5 12 professional.  But now I experience a problem when I want to complete my order in the shopping cart, I get a Generic Error message.The shopping cart does not send the emails for the orders. Do you know how I can resolve this issue?   With Kind Regards! Sipke Kuiper www.kuiper.frl

Posté le
3 RéPONSES
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Elisa B.
Incomedia

Hi there,

thank you for getting in touch.

Please consider that unfortunately the direct technical support for version 12 is no longer available. More information is available here: https://helpcenter.websitex5.com/fr/post/196325

Don't worry, you can still get help for this issue: please set this message as public, so our moderators and the users can comment and help you out.

Thanks! Kind regards.

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Posté le de Elisa B.
Sipke K.
Sipke K.
User
Auteur

Hi Elisa,

Thanks foor your message. 

Could it be related to the PHP version and could this be solved when I purchase Website X5 pro?

Thank! Kind regards.

Sipke

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Posté le de Sipke K.
Incomedia
Elisa B.
Incomedia

Hi! 

Version 12 isn't compatible with PHP 8.0, so if your hosting switched to this PHP version, using a more recent WebSite X5 version is surely advisable. Please find here a dedicated discount: https://market.websitex5.com/en/users/496052/offers

Thanks! Kind regards.

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Posté le de Elisa B.