WebSite X5Help Center

 
Elmar S.
Elmar S.
User

Can not install the Version 2024.4.8 from 2024.4.6 - X5 Evo  de

Auteur : Elmar S.
Visité 126, Followers 1, Partagé 0  
Mots-clés :: website x5 evo 2024.4

Hello, I can not install the Version 2024.4.8 X5 Evo from the version 2024.4.6.  I allways get the message that another process is locked some files.  As a install the 2024.4.6 I get the same problem and therfore I lock at the checklist what is to do. 

I have delete and all do this, but I can not install the version. With this I lost all my project. New I restall all the projects but I have no update.  

Can you fix this problem with no workaround ?

Thanks

Elmar

Posté le
3 RéPONSES
Incomedia
Eric C.
Incomedia

Hello Elmar,
I am sorry about the issue.
Could you please check the situation after a reinstall of the software with these steps?
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Evo, but please make sure that you have not moved any project folder or IWZIP file in the folders I will mention.

1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Evo).
3) Go to the path C:\Program Files and delete the folder corresponding to your version of the software (it should be WebSite X5 – Evo)
4) Restart the PC.
5) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2024.4/wsx5_ev.exe

Eric

Lire plus
Posté le de Eric C.
Wolfgang Knoke
Wolfgang Knoke
User

Ich habe das gleiche Problem. Das Update bricht ab. Der oben beschriebene Weg kann doch wohl nicht der Ernst von Incomedia sein! Bitte ermöglicht ein reibungsloses Update!

Lire plus
Posté le de Wolfgang Knoke
Incomedia
Eric C.
Incomedia

Hello Wolfgang,
unfortunately we have not yet identified the cause of the update/download issues that is being encountered lately by a part of the German users, so for the time being I recommend checking out those steps.
Could you please send an e-mail to support @ incomedia.eu (without the spaces) mentioning your internet provider and your IP address (it can be checked here https://whatismyipaddress.com/de/meine-ip)?
Thank you and apologies for the inconvenience.

Online translation:

Hallo Wolfgang,
Leider haben wir die Ursache für die Update-/Download-Probleme, die in letzter Zeit bei einigen deutschen Nutzern auftreten, noch nicht identifizieren können. Daher empfehle ich vorerst, diese Schritte zu überprüfen.
Könnten Sie bitte eine E-Mail an *** (ohne Leerzeichen) senden und dabei Ihren Internetanbieter sowie Ihre IP-Adresse angeben (diese kann hier überprüft werden: https://whatismyipaddress.com/de/meine-ip)?
Vielen Dank und entschuldigen Sie bitte die Unannehmlichkeiten.

Lire plus
Posté le de Eric C.