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DENNIS S.
DENNIS S.
User

My website will not open  en

Auteur : DENNIS S.
Visité 94, Followers 1, Partagé 0  

Hello,

All of a sudden I can't open my website in X5 Pro. I get an error message (see attached image).

Never happened before, and don't know how to get it to open up again.

Please advise

Thanks

Dennis

Posté le
3 RéPONSES
Incomedia
Eric C.
Incomedia

Hello Dennis,
I am sorry about the issue.
Could I have a copy of the project folder so that I can take a look at whether the issue occurs for me as well, and whether there are available backups to be restored for the project?
You should be able to find the folder at the path displayed in the error window, you can then make a copy of it and upload it to https://www.swisstransfer.com/ and provide a download link to support @ incomedia.eu
Thank you.

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Posté le de Eric C.
DENNIS S.
DENNIS S.
User
Auteur

Hi Eric,

Looks like I do have backups (see attached image).

How do I restore the backup?

Dennis

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Posté le de DENNIS S.
Incomedia
Eric C.
Incomedia

Hello Dennis,
I would suggest duplicating the project first of all, so that you can maintain a copy as it is, and then select a backup coming from a date where you were still able to open the project and select "Redo"

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Posté le de Eric C.