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Alan N.
Alan N.
User

Website X5 crashing on startup due to cefsharp.browsersubprocess.exe  en

Auteur : Alan N.
Visité 35, Followers 0, Partagé 0  

My version of Website X5 frequently crashes on startup.with the Event viewer shing CefSharp.BrowserSubprocess.exe is the cause together with KERNELBASE.dll. Restarting the Windows 11 laptop sometimes resolves the problem only for it to return next time I want to use Website X5. I have the crash dump files but they are 5.6MB. Anyone esle experiecned tis or have a fix please.

Many thanks

Alan

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These are the event log entries

Application: CefSharp.BrowserSubprocess.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 00007FFEC33D9F0A
Stack:

Faulting application name: CefSharp.BrowserSubprocess.exe, version: 129.0.110.0, time stamp: 0xdce0cf21
Faulting module name: KERNELBASE.dll, version: 10.0.26100.4061, time stamp: 0xe6128e90
Exception code: 0xe0434352
Fault offset: 0x00000000000c9f0a
Faulting process id: 0x1D50
Faulting application start time: 0x1DBC6FF6E6D35B0
Faulting application path: C:\Program Files\WebSite X5 - Pro\CefSharp.BrowserSubprocess.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 9caa037a-5f12-44d5-9d13-842bc979c52b
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: WebSiteX5.exe, version: 2025.1.6.0, time stamp: 0x6821ef78
Faulting module name: libcef.dll, version: 129.0.11.0, time stamp: 0x66fb0c5a
Exception code: 0x80000003
Fault offset: 0x0000000006d041a5
Faulting process id: 0x57AC
Faulting application start time: 0x1DBC6FF5BFE8CF0
Faulting application path: C:\Program Files\WebSite X5 - Pro\WebSiteX5.exe
Faulting module path: C:\Program Files\WebSite X5 - Pro\libcef.dll
Report Id: 6de73efc-fddd-4d62-b12e-524747af07ca
Faulting package full name:
Faulting package-relative application ID:

Posté le
1 RéPONSES
Andre E
Andre E
Moderator

Hello Allen,

Often this is due to a problem witj windoes Visual C++:  and .net frameworks 

reinstall visual C++ or repair, there are tools from microsoft (search google)

for instance:

https://www.microsoft.com/en-us/download/details.aspx?id=30135

After repair try x5 again, you coulld also try to do a new install of x5 (download form your portal) in top pulldown next to your name. Your project stay save. But a backup from x5 from time to time never hurts (step5)

Hope this helps,

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Posté le de Andre E