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Jean-Pierre M.
Jean-Pierre M.
User

User Password reset does not work  en

Auteur : Jean-Pierre M.
Visité 79, Followers 1, Partagé 0  

Our community website is ready to be published. However in our last tests, it appeared that the lost password reset does not seem to work. I asked several users to test and they all had the same absence of reaction.

All declared a lost password and entered their email address in order to receive a temporary reset password. Then nothing happened. Nobody received anything.

Did I miss someting in the website construction?

Any help welcome!

Posté le
6 RéPONSES
Incomedia
Eric C.
Incomedia

Hello Jean-Pierre,
I am sorry about the issue.
Are you referring to hamptonparkrocks.org or to another website hosted elsewhere?
Thank you.

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Posté le de Eric C.
Jean-Pierre M.
Jean-Pierre M.
User
Auteur

Yes, this is hamptonparkrocks.org hosted with Incomedia

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Posté le de Jean-Pierre M.
Incomedia
Eric C.
Incomedia

Hello,
I registered as a test and noticed that the validation e-mail was marked as spam, as the address is a Gmail one.
I had the same result when trying to reset my password.

Is this address the one you have set as the admin address here? If so, I would recommend instead using one of the addresses associated with your domain.

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Posté le de Eric C.
Jean-Pierre M.
Jean-Pierre M.
User
Auteur

Eric,

Thank you for your quick reply. 

I will address this issue this afternoon and contact you again if I don't succeed.

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Posté le de Jean-Pierre M.
Jean-Pierre M.
Jean-Pierre M.
User
Auteur

Eric,

Here is a copy of email I just received: "Hi JP and Katherine.  Here's the status of my user ids for the Hampton Park Rocks website.  

For ***, I deleted the password, but I have not been able to set up a new one.  
For bolyardbills@gmail. com, I was able to set up a password.  
The issue I see is how to change the password on an existing account.  Hope this is helpful.  Mark"

To make sure I understand what you said, I changed in the Settings page the admin email address from admin... to our regular hamptonparkrocks@gmail.

Is this correct?

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Posté le de Jean-Pierre M.
Incomedia
Eric C.
Incomedia

Hello Jean-Pierre,
I am referring to the addresses associated with your domain, these ones:

hamptonparkrocks @ gmail , being a Gmail address, is a "generic" address rather than a domain-related one, and so restrictions may apply.

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Posté le de Eric C.