Images not loading on Contact Form object response email. 
Auteur : Ray W.
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Hi Guys,
I have been using the Contact Form Object and have experienced a few problems.
- When I configure an email response including the contact data, the email delivered does not include the logo image, or the images to represent the social media. It looks like the image files are stored under the default website address, and as this is not certificated, they are regarded as insecure and not displayed in the email.
- If I select for the delivery of data, a csv by using the tickbox, the email that is sent, shows a notification from the default user website, and not the domain address which has been forwarded to the websitex5 hosting. This causes brand confusion. Is there a way to either remove this notification or change it to the main domain address.
See the image below. When I copy the image address and post it in a browser, the response is:
"Your connection is not privateAttackers might be trying to steal your information from ray-w.websitex5.me (for example, passwords, messages, or credit cards). Learn more about this warning
net::ERR_CERT_COMMON_NAME_INVALID"
whichisprobablywhytheimagesarenotloading.
Posté le
Auteur
Here is the not safe image:
Fortunatley the not safe image is not displayed, just a broken image mark for all the images in the styled format using the E-mail layout template.
Auteur
Attached is a copy of the CSV attached Branding issue. Please delete this image once you have seen it so that my email address is not so public. Same for images above. (Same images issue on this email msg, not displayed)
Thanks for your support! You guys do great work!
On Friday, Incomedia employees will be online here in the community during office hours in Italy and can help you.
I don't use WebSite X5's inclusive web hosting myself and therefore can't help.
Auteur
Hi Daniel, Thanks, I know that, I got up at 2am local time on the East Coast of the USA to correspond with them and they have been very helpful. Here is a question for you, what does the little box on the text object represent?
Please se the image below, not on all text boxes.
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Hello Ray,
could you please provide me with a copy of the project?
I would like to check if I can detect any misalignments between the domain URL and the default URL previously used.
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with SwissTransfer, TransferNow or similar services, and provide a download link to support @ incomedia.eu (without the spaces).
Thank you.
Auteur
Good morning Eric,
I just transferred the file. Pls confirm receipt.
Sincerely
Ray
Hello,
as I suspected, there was a misalignment between the information visible for you and the parameters actually in the project.
I now realigned the URL and made an export, and the URL now matches:
I sent back a download link for the updated IWZIP file.
Auteur
Hi Eric,
Than ks. I replied to your test message.
Sincerely
Ray