In my normal Pro version 2026.3.6, the blue waiting circle was visible in the text object for several seconds, but then it disappeared again.

Is the regular version being used, or is the beta or preview version being used?

Does the blue waiting circle disappear if the wait time is longer?

Hello Lasse,
I am sorry about the issue.
Did anything change on your computer compared to when you were able to work on texts normally?
For example, was there any update or did you install anything new?
I remain available.

Normal version.

The blue loading circle works as usual and everything looks normal, except that the cursor turns into an hourglass over the top menu. When I right-click inside the text field, the only option shown is “Reload”.

The only change that I know about was that I downloaded and installed Diamond Construction

Hello Lasse,
could you please temporarily disable antivirus/firewall/VPN and check if the situation persists even then?

I have now tried with my antivirus protection disabled, with the same result. I have also run the program as administrator, again with the same result.

New observation: in sites that were created earlier and have been working fine, the text fields now appear completely empty. None of the existing content is displayed.

You may need to uninstall and then reinstall WebSite X5.

I couldn't quickly find instructions for uninstalling WebSite X5; perhaps the Incomedia team will post them on Friday.

Lasse,is there any chance your PC hasn't been restarted? If so I recommend you click the start button and restart (not shut down).

When I had a similar issue many years ago I was able to roll back my windows using system restore. If microsoft has not disabled this feature on your PC you could type rstrui into the search box near the start key and select an earlier time, if an update or install has caused this issue then it will be resolved.

Hello Lasse,
could you provide me with a copy of one of the affected projects, so that I can confirm whether or not this is a local issue or if the project looks the same even on a different computer?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file, making sure not to use the options to include backup and preview files so that the size of the file is reduced.
You can then upload the file with SwissTransfer, TransferNow or similar services, and provide a download link to support @ incomedia.eu (without the spaces).

In the meantime, so that I can check the situation if, as I suspect, this is indeed caused by a local factor, I am attaching an archive to this reply.
You will find the file debug.json after extracting its contents.
Please close WebSite X5 and place this file at C:\Users\YourUsername\AppData\Local\Programs\WebSite X5 - Pro\Conf to enable debug mode, which allows WebSite X5 to register additional information in its logs.
Thank you.

Hello,

I tried reinstalling the program over the existing installation, without uninstalling it first, and it now appears to be working properly. I haven’t tested every feature yet, but something in the installation was evidently corrupted.

I hope everything will run smoothly from now on. Thank you for all your helpful tips and advice.

Best regards,
Lasse

Hello Lasse,
I just replied to the e-mail you sent, where I was recommending a clean reinstall.
Should you notice any further issue, you can go ahead with those steps for a more thorough uninstall, you can otherwise ignore that process if you see everything working normally again.

I will try, thank you so much!