Update impossible 
Auteur : JULLIEN Marc
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Followers 1,
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Bonjour,
When trying searching for update from the welcome screen of version 10 Pro, a pop-up screens says (in french) "impossible to load update, please validate your email @" despite, Indeed my email @ is already part of my profile ???
please help (***)
Rgds, Marc
Posté le
Hello Marc,
could you please add a screenshot of this message to your next post?
I do not see the licence of your WebSite X5 Professioanl 10 in your control panel, could you please give me its licence key so that I may verify its registration?
Thank you!
Samantha
Auteur
bonjour
I still can't check for update - still the same error message.
Votre numéro de référence cleverbridge : 50223947
QtéNom du produitLivraison1WebSite X5 Professional 10électronique
Votre clé de produit :
***
Tks for you support
Dear Marc,
your WebSite X5 Professional 10 has been registered correctly with the following email address ''***''. There has been a typing mistake, so I have fixed it for you. Please feel free to try again now. You will be able to find all the information you need in your control panel.
Samantha
Auteur
Big Tks Samantha !! I could run the update this time :)
Sorry for the inconvenience.
Rgds, Marc