Hello Henrick, 

could you please give me a link to the post you have opened on the WebAnimator Forum? I will then warn the technical staff and ask them to answer you as soon as possible. 

I'm very sorry but we can not help you here, we ca only give advice concerning WebSite X5. 

Feel free to write back if you have anymore questions. Thank you,
Samantha

I have posted 2 times on the forum, but the posts has to be verified before they are show, and you can see, there is no activity since november month.

Who do I contact to get a refund, because the software is useless, just as the support?

This is the answer I got from Cleverbridge:

Dear Henrik,

Thank you for your message.

cleverbridge is the e-commerce partner of INCOMEDIA and your contact for questions regarding payment and your order process.

INCOMEDIA offers excellent support for any technical and product-related questions.
Many inquiries can be cleared up quickly and easily so that you can use the software you purchased to the fullest.

INCOMEDIA can be contacted directly at:

answers.websitex5.com

Sincerely,

Lindsey T.

cleverbridge Customer Support

cleverbridge AG, Cologne
Management: Christian Blume, Dr. Oliver Breme, Martin Trzaskalik, Craig Vodnik
Supervisory Board: Dr. Michael Inhester (Chairman)
Registration: HRB 58900 Commercial Register - Local Court of Cologne

And, here is the link to a non-active forum: http://forum.webanimator.com

Henrik

Hi Henrik!

Thank you for your answer. You will receive your as soon as possible from the Cleverbridge Customer Service. 
Please feel free to contact me if you have anymore questions. 

I apologise for the inconvenience caused and wish you a lovely day.

Thank you,
Samantha