WebSite X5Help Center

 
Henrik H.
Henrik H.
User

Can not download template  en

Autore: Henrik H.
Visite 250, Followers 1, Condiviso 0  

I just paid for 50 credits so I could download Pit Stop Shop template, but I get an error telling me: Can not download - how do I get this template?

Postato il
4 RISPOSTE - 1 UTILE
Henrik H.
Henrik H.
User
Autore

This is what happens

Leggi di più
Postato il da Henrik H.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

This sometimes happens with free templates, too. Then you just have to repeat the download until it works.

Doesn't this work with purchased templates?

Leggi di più
Postato il da Daniel W.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

-----

Where can I find the templates that I buy?

When you buy one of the WebSite X5 Templates from the Marketplace, you will receive an email with the order details. After having started the software, you will find the Template you just purchased in the available template list in the Licensed category of the Template selection window.

>> https://market.websitex5.com/en/faq#templates

-----

Leggi di più
Postato il da Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Henrik, 

thank you for getting in touch. 

Please try again after disabling firewall, antivirus and VPN and by starting the software as administrator. 

Please keep me updated!

Leggi di più
Postato il da Elisa B.