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Cyril L.
Cyril L.
User

Wedsitex5 V13 Pro works fine on one PC but not on the other  en

Autore: Cyril L.
Visite 2504, Followers 1, Condiviso 0  

Hi

I purchased the latest version 13 pro and have installed it on two pc's - work and home. Both rum widows 10. My home PC is 64bit and works fine, my work is 32bit and I'm havering major troubles.
My work PC is crashing all the time when I do a preview in the program.

How can I fixthis ? - very frustrating ....


Hope to hear from u soon.

Postato il
5 RISPOSTE
Little-key .
Little-key .
User

Before opening x5, in the project folder delete the folder "preview" and "upload".
Then open x5.
The folders are newly created, takes a little.

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Postato il da Little-key .
Cyril L.
Cyril L.
User
Autore

Hi .............. "Project folder" - can you clearly explaine to me were this is tks. I dont see any file under programs/websiex5 v13.

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Postato il da Cyril L.
Incomedia
Claudio D.
Incomedia

Hello Cyril L.,

What type of issues do you experience on the computer?

Do you receive any error messages?

If yes which ones?

Many thanks!

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Postato il da Claudio D.
Cyril L.
Cyril L.
User
Autore

Hi ... No error message it just crashers - the screen has no display when i do a preview of the page im building and i have to close it off. 

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Postato il da Cyril L.
Incomedia
Claudio D.
Incomedia

Hello Cyril,

when it crashes does it shows any errors? Are all windows updates installed?

Download the Visual C++ 2013 installer available on following link by choosing the x86 Version:
https://www.microsoft.com/en-us/download/details.aspx?id=40784
In case this should not help try to use before this repair tool http://www.microsoft.com/en-us/download/details.aspx?id=30135 and then try again to start WebSite X5.

Please keep me updated.

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Postato il da Claudio D.