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Peter A.
Peter A.
User

Error message downloading template  en

Autore: Peter A.
Visite 125, Followers 1, Condiviso 0  

I bought a template and I'm getting the below message.  Any idea how to fix this? error message. 

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Paul M.
Paul M.
Moderator
Utente del mese EN

Hello Peter,

The error message suggests that the issue lies not so much in the downloading of the template, but rather has to do with the configuration of your own computer and the way it is currently set up.

To give you an idea of what I mean, please could you have a read through of the following thread:

https://helpcenter.websitex5.com/it/post/193708

In the first instance, try to temporarily turn off any anti-virus software which might be interfering with the installation, and check that you have no restrictions within Windows on writing to common folders.

It's also a good idea to always run WebSite X5 as an 'Administrator' rather than as a regular 'User'.

You may find the following article useful:

https://ugetfix.com/ask/how-to-fix-unable-to-execute-files-in-the-temporary-directory-setup-aborted-error-5-access-is-denied-on-windows/

If you continue to experience difficulty then please do get back to us, and let us know what version of Windows you are running.

Kind regards,

Paul

https://webx5.pro

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Postato il da Paul M.
Peter A.
Peter A.
User
Autore

Thanks Paul.  I turned off windows defender and ran the program as administrator and that worked.  Your help is much appreciated.

Peter A.

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Postato il da Peter A.
Paul M.
Paul M.
Moderator
Utente del mese EN

No trouble at all Peter, glad you're all sorted!

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Postato il da Paul M.