Errors after last update

Autore: Peter H.

Visite 1504, Followers 1, Condiviso 0

Parole Chiave: all,website x5 evo 2019.2

My computer updates to version 19.2 this morning. I am now unable to do anything. All of my websites report "Error while saving project" as well as "Generic GDI+ error"

I cannot update any of my wensites.

My antivirus reported an attached Ransomware attachment during the update

Please help!!

Postato il 22/09/2019 23:45:49

2 RISPOSTE - 1 CORRETTO

Peter H.

User
Autore

I have also reverted to ver 19.1 but still the same error

Postato il 23/09/2019 00:35:35 da Peter H.

Paul M.

Moderator

Hello Peter,

The most likely explanation for this is that your antivirus software is interfering with the correct operation of WebSite X5 in some way.

WebSite X5 is safe software which does not contain any harmful components, but some antivirus packages can play havoc with it.

You should be able to add a permanent exception to your antivirus to allow your computer system to run WebSite X5 without intrusion.

I believe you will find that this cures your problem.

See a very similar issue here (thread is in other languages but can be read with Google Translate, etc.):

https://helpcenter.websitex5.com/it/post/67615

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

Postato il 23/09/2019 05:58:14 da Paul M.