WebSite X5Help Center

 
Peter H.
Peter H.
User

Renewed licence has not activated  en

Autore: Peter H.
Visite 683, Followers 1, Condiviso 0  

I paid for a new subscription 22/09/2021. I was sent the activation code but with a note that nothing needed to be done. I checked that the new licence was active but it shows that the expiry date is the same as before. Also when I open X5 it tells me that my licence will expire soon (Nov-21)

Please help.

Kind regards,

Peter H

Postato il
4 RISPOSTE
Incomedia
Elisa B.
Incomedia

Hi!

Could you please provide me with the order reference number?

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.
Peter H.
Peter H.
User
Autore

Good morning,

The order number is 162723540 

Leggi di più
Postato il da Peter H.
Incomedia
Elisa B.
Incomedia

Hello there, 

I confirm your licence is now correctly extended. 

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.
Peter H.
Peter H.
User
Autore

Many thanks Elisa. Have a great weekend.

Leggi di più
Postato il da Peter H.