WebSite X5Help Center

 
Lauren W.
Lauren W.
User

Shopping cart not sending to customer  en

Autore: Lauren W.
Visite 1251, Followers 1, Condiviso 0  

I have a shopping cart, I have specfic quanity so I have to "send info to database" not to email

Customers confirmation or purchasing option is not being sent to them. I tried to force registration and that still does not send the customer the emails. 

Is this a database problem? what do I need to check?

www.publichardware.com 

Postato il
18 RISPOSTE - 2 UTILI
Paul M.
Paul M.
Moderator

Hello again Lauren,

Does the email address you are sending from originate from your publichardware.com domain?  If not that could be the problem.

I notice that you are on version 2019.3.17  -  version 2020.1.8 is out now and there have been a lot of changes and alterations to the shopping cart functionality:

WebSite X5 changelog

If you choose to update you can do so by restarting WebSite X5 and following the prompts when they notify you that an update is available.

Finally, there is a built-in email test facility in your online control panel, available here:

http://publichardware.com/admin/login.php

And here are instructions on how to access it:

WebSite X5 online control panel - email test facility

Kind regards,

Paul

Search the WebSite X5 Help Center

Leggi di più
Postato il da Paul M.
Lauren W.
Lauren W.
User
Autore

thanks paul! It says my website 5x is up to date (not 2019.3.17) and If I am not mistaken I am paid for updates. (I will have to check) 

Leggi di più
Postato il da Lauren W.
Lauren W.
Lauren W.
User
Autore

hey paul, I am an active member, Do they rotate who gets updates when, or am I just out of luck and the glitched forgot me?

Leggi di più
Postato il da Lauren W.
Paul M.
Paul M.
Moderator

Actually, you appear to be running the latest version (2020.1.8) already, Lauren...  I've checked the source code of your website.

My apologies for any confusion.  I think the glitch is on our side!

We'll await Incomedia's response to this issue.  I notified them yesterday on your behalf.  Many thanks for your patience in the meantime.

Leggi di più
Postato il da Paul M.
Incomedia
Stefano G.
Incomedia

Hello Lauren

As indicated by Paul, does the email address you are sending from originate from your publichardware.com domain or not?

Also, do you send any other type of email from your website? Does that work instead?

Did this use to work before and now no longer does or is this the first time you're using the functionality

Keep me posted on this here

Thank you

Stefano 

Leggi di più
Postato il da Stefano G.
Lauren W.
Lauren W.
User
Autore

For the email. 

Website is Publichardware.com

Email that is being sent is "***" - from the sending page

BUT I notice on the "sending" page it says "admin email address"   I have ***, BUT the admin to check the back office is a completely different email that goes to gmail.com


------------------ 

Leggi di più
Postato il da Lauren W.
Lauren W.
Lauren W.
User
Autore

Also, when I send an email from the back office from *** to my email address it does go out. it takes a while but that might be how often my email is automatically checked up on

Did it work before? The previous problem was trashed (2 years ago) due to never getting the database to work. (same website, same domain, figured out the database problem) 

Leggi di più
Postato il da Lauren W.
Lauren W.
Lauren W.
User
Autore

photo 1 of two

Leggi di più
Postato il da Lauren W.
Lauren W.
Lauren W.
User
Autore

photo 2 of 2, also created an admin email for the same email that was supposed to be sending out. 

I also just got the latest update. still no emails. 

Leggi di più
Postato il da Lauren W.
Incomedia
Stefano G.
Incomedia

Hello LAUREN 

When you talk about back-office, do you mean publichardware.com/admin or some kind of panel from your webhosting?

If the email is working correctly from the /admin section, it seems very weird that this is not working from the cart.

Perform this last test for me. If it still doesn't work, I'll set the topic as private and analyze your project personally

Keep me posted here on this

Thank you

Stefano

Leggi di più
Postato il da Stefano G.
Sodet Bocor
Sodet Bocor
User

I had similar difficulties. And until now I have not managed to cope with him. My customers are many who are disappointed because of this. And I finally made a shopping cart through other media

Leggi di più
Postato il da Sodet Bocor
Lauren W.
Lauren W.
User
Autore

back off means the /admin    

so when I go to the /admin and send an email using *** it does go out

Leggi di più
Postato il da Lauren W.
Paul M.
Paul M.
Moderator

Hello again Lauren,

Just while you are waiting for Stefano's next input, can you confirm that you have verified that your email settings in Step 1 Settings > Advanced > Data Management > Email match EXACTLY with those which you used in the WebSite Test section of the administrator's control panel?  (where the email is sent and received successfully)

If you make any changes to the above section in Step 1, then you need to make a fresh upload to the server before you can retest email sending from your live website.

Leggi di più
Postato il da Paul M.
Paul M.
Paul M.
Moderator
Harizonda Noron
I had similar difficulties. And until now I have not managed to cope with him. My customers are many who are disappointed because of this. And I finally made a shopping cart through other media

That's a shame, Harizonda, because I can assure you with almost total confidence that the issue would almost certainly have been server side, and one which could have been resolved with tenacious and methodical troubleshooting.

If we can assist, please let us know.

Leggi di più
Postato il da Paul M.
Sodet Bocor
Sodet Bocor
User
Paul M.
Harizonda NoronSaya memiliki kesulitan yang sama. Dan sampai sekarang saya belum berhasil mengatasinya. Pelanggan saya banyak yang kecewa karena ini. Dan akhirnya saya membuat keranjang belanja melalui media lain Sayang sekali, Harizonda, karena saya dapat meyakinkan Anda dengan keyakinan yang hampir sepenuhnya bahwa masalah tersebut hampir pasti akan menjadi sisi server, dan yang bisa diselesaikan dengan pemecahan masalah yang ulet dan metodis. Jika kami dapat membantu, beri tahu kami.
Thank you Paul.. My problem was completed by contacting the hosting service center by changing the host database from localhost to the host they provided. After that I created a new database and table. Problems that have been difficult to resolve immediately. HTTPS://sodetbocor.com

Leggi di più
Postato il da Sodet Bocor
Sodet Bocor
Sodet Bocor
User

And one step earlier that determines I create a new email from the hosting with the forward to the email @yahoo. After that I tried all the perfect walk now

Leggi di più
Postato il da Sodet Bocor
Lauren W.
Lauren W.
User
Autore

It now works, I started changing one thing after another.  When I changed the "send email before payment"  it started working the way it should. 

Leggi di più
Postato il da Lauren W.
Paul M.
Paul M.
Moderator

Great, thanks for letting us know!

Leggi di più
Postato il da Paul M.