WebSite X5Help Center

 
Victor P.
Victor P.
User

Orders are not shown using "User Orders". Impossible to display order details  en

Autore: Victor P.
Visite 634, Followers 1, Condiviso 0  

Orders are not shown using "User Orders".

Impossible to display order details.

I attach picture of the error.

Database is ok. It records all parameters at the server, client and orders, but it can't be displayed on the web.

Postato il
4 RISPOSTE - 1 UTILE
Aleksej H.
Aleksej H.
Moderator

Hello. Check that your hosting has PHP version 7.1 or higher. Try 7.2-.7.4. Check the browser console for errors, check the server logs for errors.

Also, I hope that you have accurately seen that the orders are in the database and that you check the site page when you have already entered the site as a registered user who has already made purchases, which is in the database.

Leggi di più
Postato il da Aleksej H.
Victor P.
Victor P.
User
Autore

Hello.

1.- Using php 7.4

2.- Checked in several browsers and the same error.

3.- No server logs errors.

4.- The orders are in the database. User is registered. Order made after the registration.

Leggi di più
Postato il da Victor P.
Aleksej H.
Aleksej H.
Moderator

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Leggi di più
Postato il da Aleksej H.
Incomedia
Stefano G.
Incomedia

Hello Victo

I would like to check the issue personally for you

Can you share here with me the URL to the page that contains this Object?

I am going to create a test user on your website to test this

Keep me posted here

Thank you

Stefano

Leggi di più
Postato il da Stefano G.