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Richard H.
Richard H.
User

Crash after import csv file when preview or save  en

Autore: Richard H.
Visite 395, Followers 1, Condiviso 0  

after installing the newest version 2021.2.5 I cannot save or preview the website after I import a CSV file into the shopping card . It keeps crashing as soon as I press save or preview.  

This is a big problem , I cannot update my prices and stock info anymore, unless I do it manually , but I cannot manually change them every time.

I need a solution fast.

Can I go back in softrware versions?

Postato il
13 RISPOSTE - 1 UTILE
Andre E
Andre E
Moderator

yes you can, use pulldown top right next to your name -> select download -> download different version.

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Postato il da Andre E
Richard H.
Richard H.
User
Autore

Ok, but waht can I do about the crashing since I downloaded the newest version? Is somebody taking a look at it ?, I Upgraded because of the new shoppingcart features, but now I cannot use the program.

I already reinstalled the software since the popup recommended that

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Postato il da Richard H.
Richard H.
Richard H.
User
Autore

attached the popup

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Postato il da Richard H.
Andre E
Andre E
Moderator

Just tested this i saved exported file, changed 2 prices, imported it back, i could preview and save with no problem.

Try a test project or the original one with a very small change and see if you can import and work without problem.

Are you saving with correct csv format?

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Postato il da Andre E
Richard H.
Richard H.
User
Autore

I can export and make a small Change, like change the price and name

I have attached the CSV file which will work without any problem in previous versions but not in the last version

id;category;name/code;description;price;enable vat;vat value;weight;options;enable discounts;discounts;availability type;available;pending;images
2ry4kvlw;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0011 GMG DAVY CROCKETT PORTABLE PELLET GRILL 12V INCL ADAPTER;;599;0;21;30,8;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0011-1.JPG|F:\WEBSHOP\FOTOS\95-0011-2.JPG|F:\WEBSHOP\FOTOS\95-0011-3.JPG
k8v9nvf4;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0017 GMG DANIEL BOONE CHOICE WIFI PELLET GRILL 220-240V;;799;0;21;71;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0017-1.JPG|F:\WEBSHOP\FOTOS\95-0017-2.JPG
gkvgmmp8;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0018 GMG DANIEL BOONE PRIME WIFI PELLET GRILL 12V;;999;0;21;87;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0018-1.JPG|F:\WEBSHOP\FOTOS\95-0018-2.JPG
0tivzd9x;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0020 GMG DANIEL BOONE PRIME WIFI PELLET GRILL 12V RVS;;1098,99;0;21;87;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0020-1.JPG|F:\WEBSHOP\FOTOS\95-0020-2.JPG
wlu7dcv9;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0022 GMG JIM BOWIE CHOICE WIFI PELLET GRILL 220-240V;;1098,99;0;21;85;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0022-1.JPG|F:\WEBSHOP\FOTOS\95-0022-2.JPG
ftdhut7c;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0023 GMG JIM BOWIE PRIME WIFI PELLET GRILL 12V;;1299;0;21;106;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0023-1.JPG|F:\WEBSHOP\FOTOS\95-0023-2.JPG
3ifv7poh;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0024 GMG JIM BOWIE CHOICE WIFI RVS PELLET GRILL 220-240V;;1199;0;21;;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0024-1.JPG|F:\WEBSHOP\FOTOS\95-0024-2.JPG
nq03rlos;PELLET BBQ'S & GRILLS>GREEN MOUNTAIN PELLET GRILLS;95-0025 GMG JIM BOWIE PRIME WIFI RVS PELLET GRILL 12V;;1399;0;21;106;;0;;Fixed;Available;;F:\WEBSHOP\FOTOS\95-0025-1.JPG|F:\WEBSHOP\FOTOS\95-0025-2.JPG

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Postato il da Richard H.
Richard H.
Richard H.
User
Autore

I discarded 90 % of my CSV file , now it works.   

Is there any  new  characters which are not allowed?

these are the products I have added in the last csv file, I don't see any problem in the description

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Postato il da Richard H.
Andre E
Andre E
Moderator

if i would gues the single quote, this is also used by csv to seperate fields, maybe try without quotes. (at the end of champions)

let me know...

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Postato il da Andre E
Tom G.
Tom G.
User

@Richard,

I sugest to read my Product List Export/Import Issues need to be fixed! post. Read the whole thing! I describe my Excel program I wrote mainly for the Import purposes. If you are interested you can send me an email to the address I provide there.en Number of guys used it - see Andy A.'s note - he added 1400 items using my program...

Tom

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Postato il da Tom G.
Richard H.
Richard H.
User
Autore

@Andre 

I checked the file over and over again, 

I imported my CSV  file in to version 2020, No Problem
next step is export  it again and and try to import in 2021. Failure..
There is  the following characters in the CSV,  which never gave a problem before.

I use   ,  >  '  which never gave problems before

Can I send my CSV for you to check/test?

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Postato il da Richard H.
Tom G.
Tom G.
User

Can you, maybe, attach it? I could test my Excel program with your data...

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Postato il da Tom G.
Richard H.
Richard H.
User
Autore

@Andre ?

@Tom I cannot attach the csv file

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Postato il da Richard H.
Andre E
Andre E
Moderator

My mail is in my avatar.....

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Postato il da Andre E
Tom G.
Tom G.
User

@Richard

Can you send it to polish(dot)prince(at)onet(dot)eu?

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Postato il da Tom G.