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Ramgopal M.
Ramgopal M.
User

Contact Form Error  en

Autore: Ramgopal M.
Visite 1420, Followers 1, Condiviso 0  

If I tickbox the contact form "Send an email to notify data has been received" , I get an error. It used to work fine earlier.

Php version 7.4

Admin panel all tests pass. Emails also go okay using php mailer.

Errorlog, imEmailForm error lines in the png file attachment.

Please help with a solution. Thanks

Postato il
12 RISPOSTE
Franz-Josef H.
Franz-Josef H.
Moderator

Check if it works with a domain email address. It may not work with free addresses such as gmail or yahoo.

You can also try to change to a different php version, e.g. back to 7.3 or up to 8.0.

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Postato il da Franz-Josef H.
Andreas S.
Andreas S.
Moderator
Utente del mese DE

Are you using a Gmail address as the sender email?

You should always use a domain email address for the scripts in the online store.

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Postato il da Andreas S.
Ramgopal M.
Ramgopal M.
User
Autore

1. It used to work earlier.
2. It seems to be a php syntax issue.
3. I am trying to notify a user email address, not sender about form submission as shown in the png file. Anyway, domain email address being used for testing. Problem still continuing.
4. I am trying different php versions, shall confirm that as well.

I am still requesting for your help on this one.

Thanks

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Postato il da Ramgopal M.
Andreas S.
Andreas S.
Moderator
Utente del mese DE

STRG + Preview button  after that Upload

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Postato il da Andreas S.
Ramgopal M.
Ramgopal M.
User
Autore

Yes, I used a domain email for this purpose.  Problem is the same.

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Postato il da Ramgopal M.
Ramgopal M.
Ramgopal M.
User
Autore

Tested on php version 7.3 , 7.4 , 8.0. Same error.

Please help

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Postato il da Ramgopal M.
Ramgopal M.
Ramgopal M.
User
Autore

php file error line

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Postato il da Ramgopal M.
Ramgopal M.
Ramgopal M.
User
Autore

With these parameters it works fine.

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Postato il da Ramgopal M.
Ramgopal M.
Ramgopal M.
User
Autore

I managed to fix the code as per the highlighted section and it works fine now.

Can you please ensure that the next release does not bring back the bug?

Thanks

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Postato il da Ramgopal M.
Andreas S.
Andreas S.
Moderator
Utente del mese DE

Is Aleancat.com your domain? Why is the V10 still up here? Are you currently working with the latest version? Did you copy the project to a subfolder? If so, what data did you enter in "URL of the website"?
We need more detailed information, because if your project is not normally on the server, there may be problems.

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Postato il da Andreas S.
Ramgopal M.
Ramgopal M.
User
Autore

Is Aleancat.com your domain? -- Yes . For testing purposes I use the domain testdummy.xyz

Why is the V10 still up here? -- Dont understand this question

Are you currently working with the latest version? -- Yes

Did you copy the project to a subfolder? -- No

If so, what data did you enter in "URL of the website"? -- Editing through the file manager on cPanel Linux hosting.


We need more detailed information, because if your project is not normally on the server, there may be problems. --  Project is always on server. 

Please let me know if any further information is required.

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Postato il da Ramgopal M.
Incomedia
Stefano G.
Incomedia

Hello Ramgopal 

I can confirm that the error is known and is due to specific configurations of your Contact Form object.

It will officially be solved in the next update of the software so that it won't occur again

Thank you for your patience as we keep on working on this

Stefano

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Postato il da Stefano G.