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Ashish Purmanund
Ashish Purmanund
User

Where are stored the purchased templates  en

Autore: Ashish Purmanund
Visite 420, Followers 1, Condiviso 0  

I have purchased a few templates.  I would like to retrieve them.

Can this be done as I have never used them.

Thankyou.

Rgds
Ashish

Postato il
8 RISPOSTE - 2 UTILI
Aleksej H.
Aleksej H.
Moderator

Hello. You can get your templates here:

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Postato il da Aleksej H.
Esahc ..
Esahc ..
Moderator

Ashish, in your profile (top right this page) there is a My Credits heading, in here there is a credits used list. If you provide us with a list of templates you purchased we could assist you in finding them, but more importantly, if the templates are no longer listed you can ask Incomedia for assistance. From within WX5 (as indicated by Aleksej) you should see any templates you have purchased under Licensed.

To contact Incomedia directly you would mark your first post as private and you can include each order code that only Incomedia would see.

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Postato il da Esahc ..
Ashish Purmanund
Ashish Purmanund
User
Autore

@Aleksej H and Esahc

Thank you very much indeed. Will try to locate the templates... but, some have been taken out.

Previously,I can see: Purchased.BUT,I  will  follow  your  advice  and  steps.

Many  Thanks

Rgds

Ashish

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Postato il da Ashish Purmanund
Ashish Purmanund
Ashish Purmanund
User
Autore

Got it

2C2X-A6LC-8TBA 12/27/2020 TemplatesBillMarsh-Consultant Active

Plus as per screenshots

So, now, what should I do?

Thanks  and  regards

Ashish



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Postato il da Ashish Purmanund
Esahc ..
Esahc ..
Moderator

Ashish, when I open WX5 and select new project, under the heading licensed each of my purchased templates are shown. If I select one I can download it.

Can you do this for any (all) of your purchased templates?

I have marked your post for Incomedia's attention, please advise if you can retrieve your templates and if so I will remove the notification to them.

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Postato il da Esahc ..
Ashish Purmanund
Ashish Purmanund
User
Autore

Dear Esahc

Will try it and let you know.

Appreciate  your   promtp  support  greatly  and would  thank  you  for  same.

Many  thanks.

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Postato il da Ashish Purmanund
Ashish Purmanund
Ashish Purmanund
User
Autore

Dear Esahc

Yes. Got it there in the repository.

Great. Many Thanks.

Regards

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Postato il da Ashish Purmanund
Esahc ..
Esahc ..
Moderator

Great to hear.

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Postato il da Esahc ..