WebSite X5Help Center

 
Ashish Purmanund
Ashish Purmanund
User

Where are stored the purchased templates  en

Auteur : Ashish Purmanund
Visité 337, Followers 1, Partagé 0  

I have purchased a few templates.  I would like to retrieve them.

Can this be done as I have never used them.

Thankyou.

Rgds
Ashish

Posté le
8 RéPONSES - 2 UTILE
Aleksej H.
Aleksej H.
Moderator

Hello. You can get your templates here:

Lire plus
Posté le de Aleksej H.
Esahc ..
Esahc ..
Moderator
Meilleur utilisateur du mois EN

Ashish, in your profile (top right this page) there is a My Credits heading, in here there is a credits used list. If you provide us with a list of templates you purchased we could assist you in finding them, but more importantly, if the templates are no longer listed you can ask Incomedia for assistance. From within WX5 (as indicated by Aleksej) you should see any templates you have purchased under Licensed.

To contact Incomedia directly you would mark your first post as private and you can include each order code that only Incomedia would see.

Lire plus
Posté le de Esahc ..
Ashish Purmanund
Ashish Purmanund
User
Auteur

@Aleksej H and Esahc

Thank you very much indeed. Will try to locate the templates... but, some have been taken out.

Previously,I can see: Purchased.BUT,I  will  follow  your  advice  and  steps.

Many  Thanks

Rgds

Ashish

Lire plus
Posté le de Ashish Purmanund
Ashish Purmanund
Ashish Purmanund
User
Auteur

Got it

2C2X-A6LC-8TBA 12/27/2020 TemplatesBillMarsh-Consultant Active

Plus as per screenshots

So, now, what should I do?

Thanks  and  regards

Ashish



Lire plus
Posté le de Ashish Purmanund
Esahc ..
Esahc ..
Moderator
Meilleur utilisateur du mois EN

Ashish, when I open WX5 and select new project, under the heading licensed each of my purchased templates are shown. If I select one I can download it.

Can you do this for any (all) of your purchased templates?

I have marked your post for Incomedia's attention, please advise if you can retrieve your templates and if so I will remove the notification to them.

Lire plus
Posté le de Esahc ..
Ashish Purmanund
Ashish Purmanund
User
Auteur

Dear Esahc

Will try it and let you know.

Appreciate  your   promtp  support  greatly  and would  thank  you  for  same.

Many  thanks.

Lire plus
Posté le de Ashish Purmanund
Ashish Purmanund
Ashish Purmanund
User
Auteur

Dear Esahc

Yes. Got it there in the repository.

Great. Many Thanks.

Regards

Lire plus
Posté le de Ashish Purmanund
Esahc ..
Esahc ..
Moderator
Meilleur utilisateur du mois EN

Great to hear.

Lire plus
Posté le de Esahc ..