WebSite X5Help Center

 
Lukasz J.
Lukasz J.
User

Can't open program websitex5  en

Autore: Lukasz J.
Visite 626, Followers 1, Condiviso 0  

Hi Guys,

Since few days I can't open program... When I try to update it showing info that is some problem and finish. I uninstaled twice and installed new copy and nothing change. Can you help me with that? I have still active licence and never had any issue with program itself.

Regards

Lukasz J.

Postato il
5 RISPOSTE - 2 UTILI - 1 CORRETTO
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

Antivirus programs, firewalls, VPNs, etc. are probably preventing Website X5 from accessing the Internet or the Incomedia server.

Leggi di più
Postato il da Daniel W.
Дмитрий Тулупов
Дмитрий Тулупов
User

Good afternoon.

I looked at your screenshot and I want to recommend that you reinstall Windows. I'm 99% sure this is the reason. Make copies of the necessary files and reinstall Windows and Reinstall programs. Everything should work, at least you will know that this is not the problem if the problem remains. I'm very confused by your desktop notification bar.

Leggi di più
Postato il da Дмитрий Тулупов
Lukasz J.
Lukasz J.
User
Autore

Unfortunatly reinstalation doesn't work. Still can't open program. I'll try on different computer...

Leggi di più
Postato il da Lukasz J.
Lukasz J.
Lukasz J.
User
Autore
Дмитрий Тулупов
Good afternoon. I looked at your screenshot and I want to recommend that you reinstall Windows. I'm 99% sure this is the reason. Make copies of the necessary files and reinstall Windows and Reinstall programs. Everything should work, at least you will know that this is not the problem if the problem remains. I'm very confused by your desktop notification bar.

Hi guys, reinstalation of win10 resolved problem so I'll close the topic. Thanks for help.

Leggi di più
Postato il da Lukasz J.