Unable to connect to db 
Autore: Adrian B.
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Customers get the error message "Unable to connect to DB" when trying to buy something.
Nothing has changed... I can see the correct path on the server, but the DB should have size and it has none...
Any ideas? Thank you
Adrian
Postato il
if nothing has changed...
it happened to me with a customer that the DB was not being renewed at the same time as the domain and that the customer had forgotten to renew it...
maybe this is your case...
Autore
Thank you. The DB is on the domain of the site: I can see the path using filezilla, the named db is there but it is 0 bytes
ummm are you sure ?
that the DB can be viewed via filezilla (FTP), I've never heard... I really don't know that you can see it in that way.
the DB is in a separate area... visible/editable/manageable via PHPMYADMIN
anyway, wait for other users...
bye !
Autore
No, the DB itself cannot be viewed, but the path is there and the server reports the db name as being present.
Anyway I did resolve the issue. Thank you for responding!
Adrian