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Barry M.
Barry M.
User

Cannot connect to server...  en

Autore: Barry M.
Visite 432, Followers 1, Condiviso 0  

Six months ago I was having no trouble uploading changes to my hosting server. Post subsequent updates, I now get a message saying 'unable to connect to server'. I haven't changed anything and the upload info is still there. What has X5 done that I need to undo? I feel sabotaged.....

Postato il
12 RISPOSTE - 1 UTILE
Andre E
Andre E
Moderator

to my best knowladge nothing has changed in x5, do you have an own hosting or that from x5?

If your own, then check your hosting, check login and password, i just uploaded an older project to my own hosting without any problems.

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Postato il da Andre E
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

It would be helpful to post a screenshot of the error message to see in which environment it is displayed.

If necessary, also mention the name of the web hosting provider and the URL of the website.

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Postato il da Daniel W.
Franz-Josef H.
Franz-Josef H.
Moderator

Was the project converted from an older version? The username or password may have been changed unnoticed during the conversion. It's best to re-enter both by hand - not with copy & paste, as this could potentially add spaces.

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Postato il da Franz-Josef H.
Barry M.
Barry M.
User
Autore

Screenshot attached. I haven't changed any of the upload details - the FTP address is antonymale.co.uk

I've checked with another of my websites and am getting the same message

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Postato il da Barry M.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

Website address (URL) with / at the end.

Destination folder with / at the beginning.

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Postato il da Daniel W.
Barry M.
Barry M.
User
Autore

Yes, X5 has brought out a new version since I last did an upload and the project was converted...

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Postato il da Barry M.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

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Postato il da Daniel W.
Barry M.
Barry M.
User
Autore

Thanks - tried that but didn't make any difference, I'm afraid. I did get a red ! against 'parameters' but it looks as it was previously, to me.

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Postato il da Barry M.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

So it's probably due to incorrect FTP information; invisible spaces or similar could have crept in during an update or invisible control characters during copying.

Since the WebSiteX5 users in the community cannot check FTP information from other users, the user has to check this himself.

This is what it looks like in my demo shop (without SSL).

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Postato il da Daniel W.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

I live in Germany and am with Hosteurope. I have no problems.

Consider mentioning the web hosting provider so that other users can browse their help pages to find information about FTP. You may find information about changes to FTP information there.

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Postato il da Daniel W.
Giuseppe Guida
Giuseppe Guida
User

Ciao, se non ci sono filtri attivi sugli indirizzi IP impostati in automatico dal tuo hosting provider (filtri da disabilitare oppure abilitare soltanto il tuo IP), allora controlla il Firewall.

Alcuni firewall bloccano le connessioni dati FTP (le connessioni dati vengono attivate su porte dinamiche diverse dalla 21).

In questi casi è possibile:

- Provare a cambiare la modalità di trasmissione FTP da ATTIVA a PASSIVA (o viceversa)

- Modificare le impostazioni del Firewall aggiungendo un'eccezione per il programma FTP

**** GOOGLE TRANSLATE *****

Hi, if there are no active filters on the IP addresses set automatically by your hosting provider (filters to be disabled or enabled only for your IP), then check the Firewall.

Some firewalls block FTP data connections (data connections are activated on dynamic ports other than 21).

In these cases it is possible:

- Try changing the FTP transmission mode from ACTIVE to PASSIVE (or vice versa)

- Change the Firewall settings by adding an exception for the FTP program

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Postato il da Giuseppe Guida
Barry M.
Barry M.
User
Autore

Thank you for your contributions, which are much appreciated.....I've just learned that there was a glitch on the server-side that was causing the problem, which has now been fixed.

Life is complex!!

Barry

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Postato il da Barry M.