Expiration of credits 
Autore: Piet Van Den Boom
Visite 517,
Followers 1,
Condiviso 0
I bought 25 credits just two weeks ago and used 15 of them. Now I get a message that the remaing 10 are about to expire on 22 Februari, which is TODAY.
I think the fact that the credits that I PAID FOR actually do expire is ridiculous anyway, but I hope that they should expire within two weeks is a mistake.
Postato il
You never know
Remember Incomedia is an Italian firm.
BUT - are you sure you are not told that they will expire 22. feb 2026?
Hi, your credits will expire after one year (on Feb 22 2026)
Hi Piet,
would you mind reporting the order reference number, so I can check?
Thanks! Kind regards.
Autore
Thank you for your reply, Elisa. The order number is: 249394232
Maybe I misunderstood the e-mail I received.
Still I find it very unreasonable that somthing I paid for loses its value, even if it is after a year. It feels like theft!
Hi Piet,
I confirm the expiration date of this credit pack would have been February 8th, 2026. We usually send an e-mail reporting a time-limited offer when the credit pack is almost over, and since I see you used up all the credits, I think this might be your case.
Thanks! Kind regards.
É desconfortável realmente uma data de limite ou vencimento, mas por outro lado, imagina a Incomedia "te devendo" pra toda eternidade? Eles colocam uma data limite pra se protegerem em relação à leis e xigências legais, simples assim. Aproveitando, eles são super atenciosos e um e-mail respeitoso sempre consegue a compreensão e apoio deles, com certeza - adianto isso para ficar em paz!
Até porque sempre fica um resíduo de 2 ou 4 créditos que não dá pra comprar nada, faz parte "do jogo" - assim que penso.
My credits simply disappeared because I couldn't find adequate and modern modules to buy... Therefore, I believe this is a robbery of unprecedented proportions because we paid something (credits) and you took them from us...
seems to be a kind of racket
