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Piet Van Den Boom
Piet Van Den Boom
User

Expiration of credits  en

Autore: Piet Van Den Boom
Visite 478, Followers 1, Condiviso 0  

I bought 25 credits just two weeks ago and used 15 of them. Now I get a message that the remaing 10 are about to expire on 22 Februari, which is TODAY.

I think the fact that the credits that I PAID FOR actually do expire is ridiculous anyway, but I hope that they should expire within two weeks is a mistake.

Postato il
8 RISPOSTE - 1 UTILE
John S.
John S.
User

You never knowlaughing  Remember Incomedia is an Italian firm.

BUT - are you sure you are not told that they will expire 22. feb 2026?

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Postato il da John S.
Moh Baba Ali
Moh Baba Ali
User

Hi, your credits will expire after one year (on Feb 22 2026) smile

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Postato il da Moh Baba Ali
Incomedia
Elisa B.
Incomedia

Hi Piet, 

would you mind reporting the order reference number, so I can check?

Thanks! Kind regards.

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Postato il da Elisa B.
Piet Van Den Boom
Piet Van Den Boom
User
Autore

Thank you for your reply, Elisa. The order number is: 249394232

Maybe I misunderstood the e-mail I received. 

Still I find it very unreasonable that somthing I paid for loses its value, even if it is after a year. It feels like theft!

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Postato il da Piet Van Den Boom
Incomedia
Elisa B.
Incomedia

Hi Piet,

I confirm the expiration date of this credit pack would have been February 8th, 2026. We usually send an e-mail reporting a time-limited offer when the credit pack is almost over, and since I see you used up all the credits, I think this might be your case. 

Thanks! Kind regards.

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Postato il da Elisa B.
Glaucio M.
Glaucio M.
User

É desconfortável realmente uma data de limite ou vencimento, mas por outro lado, imagina a Incomedia "te devendo" pra toda eternidade? Eles colocam uma data limite pra se protegerem em relação à leis e xigências legais, simples assim. Aproveitando, eles são super atenciosos e um e-mail respeitoso sempre consegue a compreensão e apoio deles, com certeza - adianto isso para ficar em paz!

Até porque sempre fica um resíduo de 2 ou 4 créditos que não dá pra comprar nada, faz parte "do jogo" - assim que penso.

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Postato il da Glaucio M.
X5 Croatia
X5 Croatia
User

My credits simply disappeared because I couldn't find adequate and modern modules to buy... Therefore, I believe this is a robbery of unprecedented proportions because we paid something (credits) and you took them from us...

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Postato il da X5 Croatia
Axel  
Axel  
User

seems to be a kind of racket  foot-in-mouthfoot-in-mouth

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Postato il da Axel