WebSite X5Help Center

 
Piet Van Den Boom
Piet Van Den Boom
User

Expiration of credits  en

Author: Piet Van Den Boom
Visited 475, Followers 1, Shared 0  

I bought 25 credits just two weeks ago and used 15 of them. Now I get a message that the remaing 10 are about to expire on 22 Februari, which is TODAY.

I think the fact that the credits that I PAID FOR actually do expire is ridiculous anyway, but I hope that they should expire within two weeks is a mistake.

Posted on the
8 ANSWERS - 1 USEFUL
John S.
John S.
User

You never knowlaughing  Remember Incomedia is an Italian firm.

BUT - are you sure you are not told that they will expire 22. feb 2026?

Read more
Posted on the from John S.
Moh Baba Ali
Moh Baba Ali
User

Hi, your credits will expire after one year (on Feb 22 2026) smile

Read more
Posted on the from Moh Baba Ali
Incomedia
Elisa B.
Incomedia

Hi Piet, 

would you mind reporting the order reference number, so I can check?

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Piet Van Den Boom
Piet Van Den Boom
User
Author

Thank you for your reply, Elisa. The order number is: 249394232

Maybe I misunderstood the e-mail I received. 

Still I find it very unreasonable that somthing I paid for loses its value, even if it is after a year. It feels like theft!

Read more
Posted on the from Piet Van Den Boom
Incomedia
Elisa B.
Incomedia

Hi Piet,

I confirm the expiration date of this credit pack would have been February 8th, 2026. We usually send an e-mail reporting a time-limited offer when the credit pack is almost over, and since I see you used up all the credits, I think this might be your case. 

Thanks! Kind regards.

Read more
Posted on the from Elisa B.
Glaucio M.
Glaucio M.
User

É desconfortável realmente uma data de limite ou vencimento, mas por outro lado, imagina a Incomedia "te devendo" pra toda eternidade? Eles colocam uma data limite pra se protegerem em relação à leis e xigências legais, simples assim. Aproveitando, eles são super atenciosos e um e-mail respeitoso sempre consegue a compreensão e apoio deles, com certeza - adianto isso para ficar em paz!

Até porque sempre fica um resíduo de 2 ou 4 créditos que não dá pra comprar nada, faz parte "do jogo" - assim que penso.

Read more
Posted on the from Glaucio M.
X5 Croatia
X5 Croatia
User

My credits simply disappeared because I couldn't find adequate and modern modules to buy... Therefore, I believe this is a robbery of unprecedented proportions because we paid something (credits) and you took them from us...

Read more
Posted on the from X5 Croatia
Axel  
Axel  
User

seems to be a kind of racket  foot-in-mouthfoot-in-mouth

Read more
Posted on the from Axel