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Duncan Baker
Duncan Baker
User

Going round in a loop  en

Autore: Duncan Baker
Visite 386, Followers 1, Condiviso 0  

i have just updated my x5 pro and now it wont load - it goes round in a loop asking me to update but when I try that it just says it is already uptodate. 

Postato il
9 RISPOSTE - 1 CORRETTO
Glaucio M.
Glaucio M.
User

Reinicia o computador, se não resolver instale o arquivo disponível para uma nova instalação e deve resolver.

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Postato il da Glaucio M.
Duncan Baker
Duncan Baker
User
Autore

Thank you - I unistalled and re-installed and all is well. 

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Postato il da Duncan Baker
Duncan Baker
Duncan Baker
User
Autore

I have logged in with my email address and password but it continues to tell me that I have the trial version. What do I have to do to convince the system that I have a paid for version?

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Postato il da Duncan Baker
JiPeR 48
JiPeR 48
Moderator

Hi Duncan

Uncheck "Correct" to make the topic open to everyone... I'm reporting your problem to Incomedia Support, wait for a technician to come.

J.P.

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Postato il da JiPeR 48
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

when you reinstalled the software were you asked to activate the license as well? If not, please go to C:\Users\ Windows username \AppData\Local\Incomedia\WebSite X5 -Pro, delete the file licence.iwl and reinstall the software by using the setup you can find in your "Downloads" section. Then, restart the software: you will be requested to repeat the activation of your full license. 

Please keep me posted. Kind regards.

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Postato il da Elisa B.
Duncan Baker
Duncan Baker
User
Autore

Thanks Elisa - but no - it still cmes up with a box in the bottom left hnad corner saying buy now - but it had acepted my licence details

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Postato il da Duncan Baker
Duncan Baker
Duncan Baker
User
Autore

Still saying Buy Now!

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Postato il da Duncan Baker
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

I saw this message of yours, where you able to solve the issue?

Thanks!

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Postato il da Elisa B.