Going round in a loop 
Autor: Duncan Baker
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Seguidores 1,
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i have just updated my x5 pro and now it wont load - it goes round in a loop asking me to update but when I try that it just says it is already uptodate.
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Reinicia o computador, se não resolver instale o arquivo disponível para uma nova instalação e deve resolver.
Autor
Thank you - I unistalled and re-installed and all is well.
Autor
I have logged in with my email address and password but it continues to tell me that I have the trial version. What do I have to do to convince the system that I have a paid for version?
Hi Duncan
Uncheck "Correct" to make the topic open to everyone... I'm reporting your problem to Incomedia Support, wait for a technician to come.
J.P.
Hi Duncan,
when you reinstalled the software were you asked to activate the license as well? If not, please go to C:\Users\ Windows username \AppData\Local\Incomedia\WebSite X5 -Pro, delete the file licence.iwl and reinstall the software by using the setup you can find in your "Downloads" section. Then, restart the software: you will be requested to repeat the activation of your full license.
Please keep me posted. Kind regards.
Autor
Thanks Elisa - but no - it still cmes up with a box in the bottom left hnad corner saying buy now - but it had acepted my licence details
Autor
Still saying Buy Now!
Hi Duncan,
I saw this message of yours, where you able to solve the issue?
Thanks!
Autor
Yes thank you. Daniel W was able to solve it for me - https://helpcenter.websitex5.com/pt/post/273357