Error when upgrading website from version 8 to version 9 
Autore: Brent K.
Visite 1114,
Followers 2,
Condiviso 26
I need to convert a version 8 file to a version 9 file and it keeps giving me an error. I need technical support to convert the file. I have sent numerous emails to support with no response.
Postato il
Hi Brent K.,
which error message are you getting. I kindly ask you to provide me a screenshot with the failure message.
Please, update your WebSite X5 Evolution 8 with the latest version 8.0.16. You cam find the link to download the update in your answers profile under "Download".
Kind Regards,
Noemi
Autore
This did not work either! I have attached a zip file containing the screen shots requested. Can you please just convert the file for me.
Hi Brent K.,
please send the .iwp file of version 8 to the following e-mail address "file@answers.websitex5.com" Please pute the name Riccardo and the post number 28326 into the e-mail subject. Thank you!
Kind Regards,
Noemi
Autore
I have sent the file with no response.
Hi Brant,
i receive your file but it's corrupted, try to send me the .BWS file of the project.
@Riccardo P. I've opened the project in my V8 and it works perfectly....
@Brent you haven't "Batch Processed" your project otherwise I would have converted it all for you!!
.
www.frankscybercafe.com
.
Autore
and when did you ask me to do this?
Autore
can we get the file converted today. This whole nightmare has been going on for a month now!
@Brent. K I am a Moderator and willing to help as I have helped 1000's of X5ers....
But with your attitude I'll leave it for the staff to deal with!!
P.S. It is a "PUBLIC" forum/Help Centre after all!!
Hi Brent,
for import correct your project you need follow this steps:
Autore
I have been trying to accomplish a simple conversion for over a month! I get calls everyday from the customer hounding me becuase he wants to make changes to his website. I have followed the instructions from the start and am not a happy customer becuase you now just gave me the answer 5 weeks later! Why would you release version 9 with so many issues and cannot even import from version 9? Thats why I'm so aggrevated.
Hi Brent,
have you follow my steps?
After deleting the table you can import the project in the Evolution 9 correctly.