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Brent K.
Brent K.
User

Error when upgrading website from version 8 to version 9  en

Автор: Brent K.
Просмотрено 1115, Подписчики 2, Размещенный 26  
Тэги: conversion,version

I need to convert a version 8 file to a version 9 file and it keeps giving me an error.  I need technical support to convert the file.  I have sent numerous emails to support with no response.

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12 Ответы
Incomedia
Noemi W.
Incomedia

Hi Brent K.,

which error message are you getting. I kindly ask you to provide me a screenshot with the failure message.

Please, update your WebSite X5 Evolution 8 with the latest version 8.0.16. You cam find the link to download the update in your answers profile under "Download".

Kind Regards,

Noemi

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Размещено От Noemi W.
Brent K.
Brent K.
User
Автор

This did not work either! I have attached a zip file containing the screen shots requested.  Can you please just convert the file for me.

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Размещено От Brent K.
Incomedia
Noemi W.
Incomedia

Hi Brent K.,

please send the .iwp file of version 8 to the following e-mail address "file@answers.websitex5.com" Please pute the name Riccardo and the post number 28326 into the e-mail subject. Thank you!

Kind Regards,

Noemi

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Размещено От Noemi W.
Brent K.
Brent K.
User
Автор

I have sent the file with no response. 

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Размещено От Brent K.
Incomedia
Riccardo P.
Incomedia

Hi Brant,

i receive your file but it's corrupted, try to send me the .BWS file of the project.

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Размещено От Riccardo P.
Cheeky Man
Cheeky Man
User

Wink

@Riccardo P. I've opened the project in my V8 and it works perfectly....

@Brent you haven't "Batch Processed" your project otherwise I would have converted it all for you!!

.

www.frankscybercafe.com  

.

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Размещено От Cheeky Man
Brent K.
Brent K.
User
Автор

and when did you ask me to do this?

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Размещено От Brent K.
Brent K.
Brent K.
User
Автор

can we get the file converted today.  This whole nightmare has been going on for a month now!

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Размещено От Brent K.
Cheeky Man
Cheeky Man
User

Wink

@Brent. K I am a Moderator and willing to help as I have helped 1000's of X5ers....

But with your attitude I'll leave it for the staff to deal with!!

P.S. It is a "PUBLIC" forum/Help Centre after all!!

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Размещено От Cheeky Man
Incomedia
Riccardo P.
Incomedia

Hi Brent,

for import correct your project you need follow this steps:

  • open the project with the Evolution 8 (8.0.16).
  • go in this page: tents/tables/chairs
  • delete the first table.
  • export the .iwp of the project.
  • import the .iwp in the Evolution 9.
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Размещено От Riccardo P.
Brent K.
Brent K.
User
Автор

I have been trying to accomplish a simple conversion for over a month!  I get calls everyday from the customer hounding me becuase he wants to make changes to his website.  I have followed the instructions from the start and am not a happy customer becuase you now just gave me the answer 5 weeks later!  Why would you release version 9 with so many issues and cannot even import from version 9? Thats why I'm so aggrevated.

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Размещено От Brent K.
Incomedia
Riccardo P.
Incomedia

Hi Brent,

have you follow my steps?

After deleting the table you can import the project in the Evolution 9 correctly.

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Размещено От Riccardo P.