WebSite X5Help Center

 
Clive V.
Clive V.
User

Orders Not recieved  en

Autore: Clive V.
Visite 753, Followers 1, Condiviso 0  
Parole Chiave: cart,email,form,mail,shopping

Hi, The e-mail order notification system on our online-shop isn´t working. Customers are placing orders but we are not getting them. Can you please fix this? Best regards, Clive Vickers-Clark

Postato il
2 RISPOSTE - 1 UTILE
JJ. JUAG
JJ. JUAG
User

Pleaseprovide yourweb addressof thatwebsiteto seethe error
 
GoogletranslationfromGerman

Bitte geben Sie ihre Web-Adresse der betreffenden Homepage an, um den Fehler zu sehen

Gruss

JBr.

Leggi di più
Postato il da JJ. JUAG
Incomedia
Claudio D.
Incomedia

Hello Clive,

Have you checked in The Spam Folder to see if the orders where placed there?

If these emails are not in the spam folder try to change the email script type. You can choose a different one when you start WebSite X5 in Preferences.

Try the different scripts to see which works better on your server.

If you require any further information, please feel free to write back.

Leggi di più
Postato il da Claudio D.