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George M.
George M.
User

Error updating my program  en

Autore: George M.
Visite 1467, Followers 1, Condiviso 0  
Parole Chiave: program,umdate

I keep getting a notice, when I try to update my program, that states I am not registered yet, when I registered yesterday.

Postato il
3 RISPOSTE
Andre E
Andre E
Moderator

Are you talking about the x5 home 10 edition ?

If so: Go to your profile, top right button. Select download and install latest version.

Check in your profiile also your licence key.

See that you use the same email adres as you did when you ordered your product.

If it does not help, let me know, than incomedia needs to help you and I will set this post for them to react.

BR A

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Postato il da Andre E
George M.
George M.
User
Autore

Yes, I am talking about x5 home 10 edition.

When I select download, under profile, I get this message


Download

To view this page a licence of WebSite X5 Evolution or Compact is requested.

My licence key is ***, but there is no place to insert it.

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Postato il da George M.
George M.
George M.
User
Autore

The update finally went through.

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Postato il da George M.