WebSite X5Help Center

 
ALEXANDRE S.
ALEXANDRE S.
User

Error 302 - Licença associad a outro e-mail  pt

Autor: ALEXANDRE S.
Visited 1221, Followers 3, Udostępniony 0  

Ao tentar instalar a versão Pro do sofware recebo a mensagem de err 302 indicando que a licença está associada a outro e-mail, porém estou certo que o e-mail que utilizei é o correto, victo que as cobranças da Paypal e o e-mail de confirmação da Incomedia vieram corretamente para este e-mail.

Ao tentar associar a licença pelo site, recebo o mesmo erro. ATTENTION: The Licence Key entered is associated to another e-mail address.

Comprei a licença Pro neste final de semana, em uma promoção de 3 dias.

O que acontece.

Posted on the
8 ODPOWIEDZI - 1 PRAWIDłOWA ODPOWIEDź
Felix A.
Felix A.
User

I have same problem I purchased the license yesterday I got a message The Licence Key entered is associated to another e-mail address, same error 302

Czytaj więcej
Posted on the from Felix A.
Shukri H.
Shukri H.
User

Hi  I also have the same problem.  It says the license associated with other email.  Please advice coz I need to use the software bought (Evo 10).

Czytaj więcej
Posted on the from Shukri H.
Incomedia
Samantha M.
Incomedia

Hi Everyone!

Thank you for writing in english!

We apologise for the inconvenience caused.
Please have a look at the following post http://answers.websitex5.com/post/100119 for more information.

Thank you,
Samantha

***** Google Translation:

Oi todos!

Obrigado por escrever em Inglês!

Pedimos desculpas pelo inconveniente causado.
Por favor, dê uma olhada na seguinte postagem http://answers.websitex5.com/post/100119 para mais informações.

Obrigado,
Samantha

Czytaj więcej
Posted on the from Samantha M.
ALEXANDRE S.
ALEXANDRE S.
User
Autor

Sirs, please, where is the deadline to send the new key?

Czytaj więcej
Posted on the from ALEXANDRE S.
Incomedia
Samantha M.
Incomedia

Hello Alexandre!

Did you receive your new licence key? Please let me know!

Thank you!
Samantha

Czytaj więcej
Posted on the from Samantha M.
ALEXANDRE S.
ALEXANDRE S.
User
Autor

Hi Samantha. Thanks for returning. Now, everything is okay.

Best Regards

Alexandre

Czytaj więcej
Posted on the from ALEXANDRE S.
Incomedia
Samantha M.
Incomedia

Hi Alexandre!

Thank you for updating me. I'm glad you managed to install correctly. 
Please remember to marck the answer you prefer as ''correct'' in order to close your post. You can open a new one whenever you like. 
Thanks,

Samantha

Czytaj więcej
Posted on the from Samantha M.