WebSite X5Help Center

 
Alex N.
Alex N.
User

Website X5 11 Home - "Failed to connect" message to activate  en

Autor: Alex N.
Visited 645, Followers 1, Udostępniony 0  

I am trying to activate X5 11 Home from Giveaway of the Day. After entering my email address and pressing Next, I get a message saying "Failed to connect" and Try Again. There is Internet Access.

Posted on the
3 ODPOWIEDZI
Paul M.
Paul M.
Moderator

Hello Alex,

Please temporarily switch off your anti-virus and/or firewall whilst attempting to activate the software.

Kind regards,

Paul

Czytaj więcej
Posted on the from Paul M.
Alex N.
Alex N.
User
Autor

Аnti-virus and firewall are switch off.

Czytaj więcej
Posted on the from Alex N.
Paul M.
Paul M.
Moderator

Something else must be preventing your computer from communicating with the Incomedia server.  If you are connecting by way of a proxy server, then please bypass that too whilst activating.

If the problem persists then you can unlock the software manually (without an internet connection):

https://helpcenter.websitex5.com/post/25631

Czytaj więcej
Posted on the from Paul M.