Hello Roy,

Please see this FAQ for information relating to your issue:

https://helpcenter.websitex5.com/post/53536

Kind regards,

Paul

Hi Paul

If my files have a different encoding, can I change this? If so, not sure how.

Kind regards

Roy

Hello again Roy,

Most encoding software allows you to specify the parameters of your choice when converting a media file.

I don't use VLC for this purpose personally...  I use an Aiseesoft product:

http://www.aiseesoft.com/

However, I had a look in VLC for you and quickly found options for altering the encoding parameters...  please see the attached screenshot.

The path to the options within VLC was as follows:

Media > Convert/Save > Convert/Save (drop-down mini menu) > Convert > click 'Tools' icon > select 'Video codec' tab

Hope that helps...

Hi Paul

Thanks for your help so far. When I open the Video codec tab, where do I add the encoding info (MPEG-4 H-264 25, 29 or 30 fps)? The top option only gives you a drop down menu to choose from. 

Thanks for your continued support.

Roy

Do I put the codec in the Custom box at the bottom?

I've never used VLC for media conversion so I couldn't advise you any further on that score I'm afraid, Roy...  however, a quick search of the internet yielded some links which I think will answer your question(s):

http://www.guidingtech.com/8848/use-vlc-player-to-convert-videos-from-one-format-to-another/

http://features.en.softonic.com/vlc-media-player-as-video-converter

https://www.vlchelp.com/convert-video-format/

There is also a VLC user forum available for any further queries you may have in using their software:

https://forum.videolan.org/

Failing that, I can thoroughly recommend Aiseesoft media conversion software...  I've used it for many years without any issues whatsover...  it always converts the files correctly first time, every time.

Good luck!

Many thanks for your help and advice. Keep up the great work.

All the best

Roy