Why do i have to activate my WbsiteX5 Ver. 11 every time I open it? 
Autor: G. Lewis
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Why do I have to activate my program every time I open it. I have to go to your website and get my key, the reactivate it every time. It doesn't seem to save it. Please help. Also I am being propted to install windows 10. Will this version work with windows 10.
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Hello G. Lewis,
Please browse to the following path on your computer C:\Users\The Admin username\AppData\Local\Incomedia\ - having done so check if there is a folder present named WebSite X5 v11 - Evolution and if there is a file called licence.iwl inside this folder.
If this folder exists and the file is there, copy the folder and paste it under C:\Users\Your Windows username\AppData\Local\Incomedia and then start the program.
Obviously you will need to replace 'The Admin username' and 'Your Windows username' with your actual usernames. Please also be aware that you may need to go into Folder Options and set Windows to show hidden folders before the 'AppData' folder will be visible.
I am rather confused about your question regarding Evolution 11 and Windows 10, etc. as I recall that in a previous thread you stated that Evolution 11 was working great on that operating system after some initial difficulties?
https://helpcenter.websitex5.com/post/125528
Did you revert back to your previous operating system afterwards?
Kind regards,
Paul
Autor
Hello again, I am not very computer savy but I finally found that path, but that file called license.iwl was not there. So now what do i do? And in answer to the other question I did revert back to Windows 8 because many of the programs I use everyday work with windows 10
Hey!
It must be a problem with the privileges X5 is getting from windows, try the following:
Right Click the icon of X5 and select "Run as administrator".
Other option is:
Right click the icon of X5 and select "Properties", then go to "Compatibility" and finally select "Run this program as administrator"
Thanks for the update. Please wait for the Incomedia support staff to respond with instructions on what to do next (they usually do this within 24/48 hours, but bear in mind that support hours don't extend over the weekend).
In the meantime you can also try the following:
You might also like to read through this explanatory post from Donald:
https://helpcenter.websitex5.com/post/132407
Best wishes...
Sorry Luis... I did not notice your reply before posting.
Hey GL, open up win explorer and click on tools.
Then go to: "Folder Options" and "View"
Then turn on "Show hidden files, folders and drives".
Then uncheck "Hide ext. for know files types" and "Hide protected os files (rec.)".
Now you should be able to see your folder/license file. These are hidden by default for the obvious. You may want to turn back on/off after your copy. If you cannot find them in your admin or user profile you may have to reinstall.
Regards - Donald