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Jim G.
Jim G.
User

Windows 10 Installation Problem  en

Autor: Jim G.
Visited 861, Followers 1, Udostępniony 0  

Hi,

I have just upgraded to a new laptop running Windows 10 Home and after installing Website 5 Evolution 10 and installing the latest updates, I now get an error message saying that an error occured and when you click on OK, it shuts down Website 5..

I have all the latest Windoes 10 updates installed....

can you please advise..

Jim

Posted on the
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Jim G.
Jim G.
User
Autor

Further to my post... Hear is the content of teh Error Message Description

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Posted on the from Jim G.
Paul M.
Paul M.
Moderator

Hello Jim,

The error message would appear to indicate that there is a corrupt font installed in your Windows operating system.

Please examine the list of fonts in your Windows 10 installation...  look for one called 'Broadway'.

If you can find this font then uninstall it and then try to run WebSite X5 again.

If you cannot find the font I refer to then please try to temporarily move all fonts installed on your system to a temporary folder, just to see if you can then operate WebSite X5 correctly.  If the program works correctly at that point then try moving the fonts back to their original location.

If you continue to have difficulty then please wait for Incomedia to respond further, once they return to work next week.  Please keep us updated as to your progress.

This is a Windows 10 related issue.

Many thanks,

Paul

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Posted on the from Paul M.