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Brian I.
Brian I.
User

Get an Invalid Index Error when I start up Evolution 13  en

Autor: Brian I.
Visited 2736, Followers 1, Udostępniony 0  

I installed the new version [13] to my computer and the window opens up as it loads the libraries.

Then another window opens up telling me an error occured while running the program, reinstall - can't load counter name data because an invalid index " was read from the registry

I uninstalled the program, cleaned my registry, ran CCleaner and re-installed the program.  Same problem.  Help please.  Has anyone come accross this problem please?

See the attachment

Posted on the
6 ODPOWIEDZI - 2 USEFUL
Kenneth A.
Kenneth A.
User

Same problem here, get stuck updating libraries & displays invalid index error. 

Uninstalling/reinstalling X5 Evolution - no help. 

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Posted on the from Kenneth A.
Incomedia
Simone G.
Incomedia

Hi Brian,

to solve your issue please open the Windows commands prompt and execute  lodctr /R.

Please let me know, thank you

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Posted on the from Simone G.
Antonio L.
Antonio L.
User

Hi,

I have the same problem.  I tried to run the lodctr /R from the cmd.exe but got the following error:

"unable to rebuild performance counter setting from system backup store, error code is 5"....

Note: I never had any problems with previous versions of WeSite X5...

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Posted on the from Antonio L.
Paul M.
Paul M.
Moderator

Hello Antonio,

You need to run at the command prompt as an 'administrator' in Windows...  running as an ordinary user will give you error code 5.

Please continue on your own thread which you opened earlier today:

https://helpcenter.websitex5.com/pl/post/156716

Many thanks!

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Posted on the from Paul M.
Kenneth A.
Kenneth A.
User

Simone,

Running "lodctr /R" fixed the initial "invalid index" and later "Catagory does not exist" errors I was getting.

Thanks!

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Posted on the from Kenneth A.
Brian I.
Brian I.
User
Autor

Thanks Simone  and everyone else.  I wrote the  code in cmd as an administrator and the software then installed flawlessly.  Thanks for your help.

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Posted on the from Brian I.