Get an Invalid Index Error when I start up Evolution 13 
Author: Brian I.
Visited 2385,
Followers 1,
Shared 0
I installed the new version [13] to my computer and the window opens up as it loads the libraries.
Then another window opens up telling me an error occured while running the program, reinstall - can't load counter name data because an invalid index " was read from the registry
I uninstalled the program, cleaned my registry, ran CCleaner and re-installed the program. Same problem. Help please. Has anyone come accross this problem please?
See the attachment
Posted on the
Same problem here, get stuck updating libraries & displays invalid index error.
Uninstalling/reinstalling X5 Evolution - no help.
Hi Brian,
to solve your issue please open the Windows commands prompt and execute lodctr /R.
Please let me know, thank you
Hi,
I have the same problem. I tried to run the lodctr /R from the cmd.exe but got the following error:
"unable to rebuild performance counter setting from system backup store, error code is 5"....
Note: I never had any problems with previous versions of WeSite X5...
Hello Antonio,
You need to run at the command prompt as an 'administrator' in Windows... running as an ordinary user will give you error code 5.
Please continue on your own thread which you opened earlier today:
https://helpcenter.websitex5.com/en/post/156716
Many thanks!
Simone,
Running "lodctr /R" fixed the initial "invalid index" and later "Catagory does not exist" errors I was getting.
Thanks!
Author
Thanks Simone and everyone else. I wrote the code in cmd as an administrator and the software then installed flawlessly. Thanks for your help.