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Raymond L.
Raymond L.
User

Generic Error when press Buy now button on line  en

Autor: Raymond L.
Visited 3084, Followers 1, Udostępniony 0  

I've just upgrade to X14 and have problem as caption.

while preview, it's O.K.

but when upload on line , it show Generic Error when press buy now button.

I am not a programmer or coder, please help to solve this problem.

thanks,

Posted on the
13 ODPOWIEDZI
Serg Linds
Serg Linds
User

And we aren't psychics, so you will not be able to help you without additional information.

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Posted on the from Serg Linds
Raymond L.
Raymond L.
User
Autor

what is additional information?

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Autor

while preview, it's seem O.K.

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Autor

in preview, it's O.K. to go

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Autor

But after upload, it's get Generic Error

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Posted on the from Raymond L.
Incomedia
Claudio D.
Incomedia

Hello Raymond L.,

Can you please write me the link to the website so I can see on what it could depend?

Many thanks!

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Posted on the from Claudio D.
Raymond L.
Raymond L.
User
Autor

www.supajet.com

Many thanks!

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Posted on the from Raymond L.
Raymond L.
Raymond L.
User
Autor

Hi, Claudio

Any news?

thanks

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Posted on the from Raymond L.
Esahc ..
Esahc ..
Moderator

Raymond - it took forever to find the sales cart - the image is to help others locate the cart :-)

But you are quite right, on completion of order (I proceeded with the non paypal option which I assume was pay later) I also received a "generic error" as on your screen shot.

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Posted on the from Esahc ..
Raymond L.
Raymond L.
User
Autor

to remind, while in preview, both paypal and non paypal is fine.

but after upload it's not

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Posted on the from Raymond L.
Incomedia
Claudio D.
Incomedia

Hello Raymond L.,

Login on http://www.supajet.com/admin/login.php with the username and password you find in step 1 - access management and then go to the test section and test all the email script types to see which one works correctly on your hosting space.

Once you have found an email script which works, in the project go to step 1 data management and set this email script type and then export the project again online.

In the preview it is simulating the procedure since it requires functionalities only available online on a hosting server.

Many thanks!

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Posted on the from Claudio D.
Raymond L.
Raymond L.
User
Autor

thanks for the hints, 

finally it happen because of the database, it show in the dashboard DB connection error.

I test and release the stock folder and change to "send data to email" instead of send to database, the error gone.

pls note, thanks all!

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Posted on the from Raymond L.