WebSite X5Help Center

 
Raymond L.
Raymond L.
User

Generic Error when press Buy now button on line  en

Auteur : Raymond L.
Visité 3396, Followers 1, Partagé 0  

I've just upgrade to X14 and have problem as caption.

while preview, it's O.K.

but when upload on line , it show Generic Error when press buy now button.

I am not a programmer or coder, please help to solve this problem.

thanks,

Posté le
13 RéPONSES
Serg Linds
Serg Linds
User

And we aren't psychics, so you will not be able to help you without additional information.

Lire plus
Posté le de Serg Linds
Raymond L.
Raymond L.
User
Auteur

what is additional information?

Lire plus
Posté le de Raymond L.
Raymond L.
Raymond L.
User
Auteur

while preview, it's seem O.K.

Lire plus
Posté le de Raymond L.
Raymond L.
Raymond L.
User
Auteur

in preview, it's O.K. to go

Lire plus
Posté le de Raymond L.
Raymond L.
Raymond L.
User
Auteur

But after upload, it's get Generic Error

Lire plus
Posté le de Raymond L.
Incomedia
Claudio D.
Incomedia

Hello Raymond L.,

Can you please write me the link to the website so I can see on what it could depend?

Many thanks!

Lire plus
Posté le de Claudio D.
Raymond L.
Raymond L.
User
Auteur

www.supajet.com

Many thanks!

Lire plus
Posté le de Raymond L.
Raymond L.
Raymond L.
User
Auteur

Hi, Claudio

Any news?

thanks

Lire plus
Posté le de Raymond L.
Esahc ..
Esahc ..
Moderator

Raymond - it took forever to find the sales cart - the image is to help others locate the cart :-)

But you are quite right, on completion of order (I proceeded with the non paypal option which I assume was pay later) I also received a "generic error" as on your screen shot.

Lire plus
Posté le de Esahc ..
Raymond L.
Raymond L.
User
Auteur

to remind, while in preview, both paypal and non paypal is fine.

but after upload it's not

Lire plus
Posté le de Raymond L.
Incomedia
Claudio D.
Incomedia

Hello Raymond L.,

Login on http://www.supajet.com/admin/login.php with the username and password you find in step 1 - access management and then go to the test section and test all the email script types to see which one works correctly on your hosting space.

Once you have found an email script which works, in the project go to step 1 data management and set this email script type and then export the project again online.

In the preview it is simulating the procedure since it requires functionalities only available online on a hosting server.

Many thanks!

Lire plus
Posté le de Claudio D.
Raymond L.
Raymond L.
User
Auteur

thanks for the hints, 

finally it happen because of the database, it show in the dashboard DB connection error.

I test and release the stock folder and change to "send data to email" instead of send to database, the error gone.

pls note, thanks all!

Lire plus
Posté le de Raymond L.